AT: I'm trying to use "Seek Thermal Compact PRO" on the tablet "Samsung Tab A6", but the picture is always turned upside down! This is a big problem when using. When will you fix this bug?
ABOUT: Unfortunately, "Samsung Tab A6" is not currently listed on our website as a compatible device. You can work around this problem with an adapter, but we cannot guarantee that you will be satisfied with the result. Please refer to the following link when selecting a device that has been tested and proven compatible with
by our products. Also, if you want to try using an adapter to adjust the position of the camera to fix this problem, please refer to the following link.
about compatibility.AT: Why does Thermal Seek constantly click inside? In some places it clicks less, in some more. Is this a glitch of your software for mobile devices? I tried on different devices with the latest version of the software from the Play Market and the imager is clicking everywhere.
ABOUT: The click sound is normal for a thermal imager. As the temperature of the thermal imager changes, it calibrates itself using an electromechanical shutter to measure the ambient temperature.
AT: How can I calibrate the device? I doubt the temperature is displayed correctly.
ABOUT: Reflection and other factors affect surface temperature measurements. The error of Seek, as a rule, does not exceed 5 degrees Celsius. In some cases, the camera may have a short warm-up period (just a minute or so) during which the accuracy will increase from the time it is started.
AT: Do you provide application source code for my programmers to update your current application?
ABOUT: We are finishing work on the Developer Program, which should be available in 2018. Additional information will be available closer to the time of release.
AT: The application has violated the registration procedure. I cannot create an account because the error “cannot connect to server” occurs.
ABOUT: Sometimes the registration process does not work properly. Unfortunately, I do not have access to registration information for confirmation, but your purchase can always be tied to the serial number of your device.
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Questions:
I was buy "Thermal Seek Compact Pro" for Android. And i have some questions:
1. I try to use it on my app on the go tablet on the google play market on Samsung Tab A6 tablet. This is big big trouble. When do you eliminate this deficiency?
2. why Thermal Seek device? In some places, most clicks, some clicks less. For mobile devices? I try on two devices, Samsung Galaxy S8 + and Samsung Tab A6.
3. how can I do a calibration device? I doubt that the temperature is displayed correctly
4. Do you provide an opportunity to improve this application?
5. in app is broken registration procedure. I can't create an account because it’s not possible to connect to the server.
Answers:
Thanks for contacting Seek Support. In answer to your questions:
1. Unfortunately the Samsung Tab A6 is not currently listed as a compatible device. You can be satisfied with the result. Please note:
https://www.thermal.com/supported.htmlIf you’re trying to find out what you’re trying to do, you’ll have to do this.
https: //support.therma...pters-for-Seek-Compact2. Clicking the sound imager. It calibrates itself using the temperature of the environment.
3. Surface temperature measurements are affected by reflection and other factors. All Seek imagers are generally accurate within 5 degrees C above or below the reading. It will be a short period of time for the camera to warm up.
4. We’re putting you in touch with the Developer Program, which should be available in 2018, for more information.
5. Our registration process sometimes fails to work properly. Unfortunately, I’ll not always be able to find out what to do.