Justification problems with firmware:
Letter to Samsung on 19/09/2015:
After you update your phone to the new firmware N910CXXU1COH4 | 5.1.1 had a problem:
1. Phone hangs spontaneously reboots.
2. Hang a fingerprint.
3. Hang curtains.
Resetting the phone does not work.
Thank you for your letter.
We express our sincere regret that caused inconveniences are relevant to the brand Samsung technology.
We inform you that earlier to our company has not received complaints about the incorrect work N910CXXU1COH4 software | 5.1.1.
Thank you for the information provided, it is directed to developers for analysis.
As for the release of updates for software (SW), it is performed as identifying critical errors in the current version, or the accumulation of suggestions and comments from our customers, as well as non-critical error information in the current version of the software.
In addition, before the new version of the software will be publicly available, it must go through extensive testing. A plan for the duration of this process is very difficult. Therefore, the exact timing of release of the new update is not available to inform possible.
However, since your current version of the software is indeed the case you described a critical error, and because of the information it has already sent to the technical department, we believe that the release of the next update which fixes this error - it is not so distant future.
If you have any additional questions, please contact us by phone 8-800-555-55-55 (toll-free in Russia).
Contacting Samsung of 8 September:
After the firmware update came with the battery problems (rapid discharge of up to 20, 20 after the phone off). the purchase of new batteries the situation has not changed. everything was normal up to the new firmware. And another problem with the widget S Note - pictures disappear from the widget. It helps remove the widget from the screen and add again.
We are very sorry that you have faced with such unpleasant situation at Samsung technology exploitation.
Cause difficulties with the device may be powered software conflicts that have arisen in the process of renovation. it is recommended to do a hard reset the device to eliminate such conflicts. It's pretty simple, but at the same time is an effective procedure that allows you to restore all default settings.
For information on how to reset You can look at this link:http: //www.samsung.com...upport/skp/faq/966585.
Since the reset deletes the data from the device's internal memory, before it is executed recommend that you save all the information to external sources. This can be done using a PC and Smart switch PC program. Smart Switch program can be downloaded from our official sitehttp://www.samsung.com/ru/support/smartswitch/.
In the case of a fault after the repetition of discharge without the assistance of qualified person, unfortunately, can not do. For this reason, we recommend that you contact one of our authorized service centers. Their coordinates can be found on samsung.com website under "Support":http://www.samsung.com/ru/support/locator/.