1. Prior to the Glofiish X800, distributors provided service to the devices. They gave a guarantee. Everyone gave their own. That is, there were devices with coupons of service companies on the market:
1) CPS (telephone of the central office +7 (495) 797-34-34)
Sample warranty card:watch
2) Vobis (telephone of the central office +7 (495) 163-53-40)
Example warranty card: - temporarily unavailable
3) MakTsentr (NEW phone of the central office +7 (495) 660-51-81).
An example of a warranty card (with the old phone number):watch
Accordingly, with the guarantee of one distributor, it was not possible to go to another - do not accept the device for warranty repair in this case.
2. Starting with the Glofiish X800 model, the card has become one for all, the warranty is provided directly by the manufacturer. An example of a warranty card that MUST be bundled with the X800 and all subsequent Glofiishs !!! Now E-TEN has 4 officially authorized centers:IT Service
1. IT Service Company (central service center in Moscow and Moscow Region)
Address: Moscow, Shkolnaya Street 47
Tel: +7 (495) 660-51-81
2. Company "Pro-Service"
Service centers and reception centers in Moscow, St. Petersburg and 70 cities of Russia.
A single reference telephone in Moscow: +7 (495) 771-73-26
Address number 1: 127055, Moscow, st. Novoslobodskaya, 62, Bldg. 19, Savelovskaya metro station. Tel: +7 (495) 771-73-26. Mode of operation: daily from 9:00 to 21:00.
Address number 2: Mode of operation: daily from 9:00 to 21:00. Address: Moscow, m. Belorusskaya, pl. Tverskaya Zastava, possession 3 - on the territory of the communication salon of the company Euroset, Tel: (495) 771-73-26Telemix
3. The company "Telemix" (central service center for the city of St. Petersburg and the North-West region)
St. Petersburg (central office): +7 (812) 327 8190Scala Telecom
4. Scala Telecom Company (central service center in the Southern Federal District, Samara, Togliatti, Volgograd)
Rostov-on-Don (central office): +7 (863) 200-17-66
Theoretically, the device with the warranty card E-TEN can be carried to any of the mentioned service centers.
But we recommend still looking at the regional вЂњconfinementвЂќ of a particular center. That is, in Moscow is still best to carry in
IT Service, in St. Petersburg - in Telemix, in the regions - in Pro-Service.
Just regional service centers most quickly respond to
consumer needs in a particular region.
Before you go to the service center we recommend to clarify
possibility of acceptance and quick repair of the device, availability
parts - by phone.
Also, a direct line is open for consumers for appeals, claims,
wishes:glofiish_service_eng [@] etencorp.com
There you can write in Russian.The letter MUST indicate:
+ Model of the device
+ Date and place of purchase of the device
+ Scanned copy / photo of check, warranty card, serial number of the device (S / N)
Name, E-mail and telephone number of the owner
+ Actually the essence of the claim