In general, I will tell you the sad fate of my Surface, somewhere a month and a half ago I began to hardly work the touchscreen in two places, then these two areas just fell off ... while periodically the screen began to live my life ... well, the question arose what to do. The device itself was bought to pre-order in the States and I didn't smit at all for 2-3 months ... But here, fortunately, it began to sell from us: happy: He turned into support for MS, after which it was replaced by me for 7 days The device is absolutely new, moreover, it has passed the default with the Russian language c) the process itself was that after handling the site
https://myservice.surface.com/(You can also do this through the Call center) within 2-3 days to you by courier UPS brought the box to which it is necessary to put only the tablet itself, then this box also takes the courier UPS and sends to MS (about 1-2 days per shipping ) For testing, because my problem was very noticeable, I sent a new tablet on the same day. I took the whole exchange process 4 days, i.e on Monday the old tablet was sent, and already on Thursday (that is, today) I received a replacement. The whole process occurs exclusively through UPS, which is positively affected by your nerves and time: happy:
What is me, if you have problems with the tablet, do not run directly into private offices, regardless of where your device was bought, you can always exchange it under warranty in Russia. But it only applies to warranty cases ... This is such a sad story with a happy ending. IN)
Post has been editedFootball - 18.04.13, 15:30