How to pick up the parcel from the post? How to properly receive the parcel in the mail on the notice (gurr.ru)Opening the parcel in the presence of postal workers (ebay-forum.ru)Organization of reception, processing and delivery of simple and registered correspondence (do.rksi.ru)From the FAQ mail of RussiaNo need to hope that everything will "roll", and you will receive your package in integrity and safety, do everything according to the instructions! Receiving a parcel in the post of Russia . If the notice yet, but you looked at the ID that sending theoretically should already be in the office, then you can come to your post office, and giving employees email ID their parcels and passport, ask them to look for (on the phone can not do it) they have the right to refuse you, but if normal people that look parcel. If the parcel is on the identifier has come, but the notice has not come yet, you can do as well, but again, the employees of the right to refuse you. Along with sending parcels inventory should go about its availability is better to ask the seller to purchase, no inventory, if the package is whole, you can not make the act. Since sending our international form f.107 for it is not provided in this case, the inventory serves CN22 Customs Declaration, which is a seal-mail, the cost of sending and its content. If you still receive a notification go with it and a passport in the above (their) post office, filled give notice
without a signature mail worker. Further you anyway
at first inspect the cargo and all the insides, and if everything is in order there
then sign up. For any attacks by postal workers that this is done in reverse order, ask for confirmation in the Postal Service Provisions, where the procedure for issuing it with this sequence is described in detail and clearly. Who wants to see for himself, read
https://www.pochta.ru/…40e6-a483-ba29982cd6dd 4.4. Parcels with an inventory of attachments (f.107), upon delivery to the addressee, are subject to opening at the postal service in its presence. The exception is made by those cases when the addressee refuses opening, about what does the corresponding mark on the back of the address part the form of the accompanying address f.116.
If, when checking the attachment, it is intact and will correspond to the inventory, then the postal item will be issued to the addressee in the prescribed manner, and the act f.51-c will not be drawn up.
If at the opening of the parcel will be found to be missing, replace, complete or partial damage or spoilage of investments, the postal worker is drawn f.51-in, which is signed by the head of the postal service facility, a postal worker and the recipient. Act f.51-in is made in four copies. The first copy of the report together with the parcel (or just attachment) is transmitted to the addressee. The second - is sent to the head of transit of postal communication, of which received parcel. The third - in the place where the parcel. Fourth - filed documents to the postal communication object generating the presentation package.
In case of refusal, politely ask to call the head of the department - only he will actually decide to take on any responsibility (in fact he must be present at the drafting of the act), simple postmen will persistently bend their line.
As an option, offer until the end of the inspection to take your passport, if they feel insecure.
If you are denied access to the package without a signature, there is no head on site and a compromise is not found, then we write an official complaint addressed to the head of this post office.
If when checking the attachment it turns out to be intact or will correspond to the inventory, then the postal item is issued to the addressee in the prescribed manner, and the act is not drawn up.
If at the opening of the postal item is found to be missing, replace, complete or partial damage or spoilage of investments, the postal worker is drawn up, signed by the head of the postal service facility, a postal worker and the recipient. One copy of the report together with an investment of mailing is sent to the recipient. "Gutted" parcel leave, she should go to the shop, the store will return you the money only after the parcel) will come back to him. It is better to receive the parcel and take pictures of the act on the ground, then to send to the store. Reserve parcel at the post office, because she would go back to the store and pick it we can not.
With regard to international mail, one copy of the act is sent (sent) to the customs authorities where the customs clearance of these items was made (must be done).
The addressee may refuse to open the postal item, and he makes an appropriate notice on the notice, which is the basis for the refusal to satisfy the claim of shortage, replacement, full or partial damage to the attachment.
In addition, for all questions, you can and should contact the help desk of FSUE Russian Post 8-800-2005-888 a free call, with a detailed description of the problem and the requirement to clarify the situation and take action.
1. In no case do not sign in any papers on receipt, until you open the parcel.
2. Require yourself a legal copy with an inventory of attachments (CN 22, CU gives them 10 pieces). If he is alone, copy and claim the original.
3. Open the parcel ONLY at the post office, do not be lazy to check. And do not care if a break, flood, or you will be taken for a madman.
4. If they hiss on you, shout that they will not give up without a signature - to make a stony face and call the chief.
And yet, the explanation of the official:
Dear ****!
In accordance with the text indicated, as on the back of the notice f. 22, and on the reverse side of the form to the internal parcel (f. 116), the addressee puts his signature for receiving the postal item after the words: "the postal item with the correct weight, serviceable packaging, seals and tie was received."
That is, before signing for receipt of the postal item, the addressee must verify the condition of the postal item and its weight.
Thus, only on their own initiative can a client sign a signature without seeing the mailing.
It should be noted that the data on the document that the addressee makes when receiving the postal item must be properly entered in the notification f. 22 or form f. 116 in advance, because before the postal worker brings a postal item for issuance, he must identify the addressee’s identity, the presented document and the data indicated in the form.
Respectfully,
Task Force Manager
Information Analysis Department
Claims Department
Quality Directorate
FSUE "Russian Post"
Radyukina Inna Aleksandrovna
Receiving parcel by EMS After the parcel arrived at your sorting center (previously just do not give), call EMS and arrange the parcel on Pickup Required! You need to pick up as soon as possible. Receive a must in the center of the issuance, as upon delivery from the courier, we can not make the act of theft in which case a refund. No notifications you'll receive will not be in contrast to the Russian mail. Upon receipt of EMS parcels, you need to sign up to obtain if the structural condition of sending you are satisfied (stated next to your signature). Carefully inspect the appearance of the parcel to notice even the smallest incision the size of a hand. We reveal when the employee is required to mail, please open it in person if necessary. In case the courier will come and will bring the parcel when you will not, be warned in advance concierge, neighbors, home to over a parcel is not painted and have not received anything. If the courier to come and find you, give up the parcels and tell me what you'll get it in a sorting center. Everything else is similar to regular mail.
You can refuse to receive it in any case (empty, suspicious or full package arrived) and calmly receive a refund from Paypal, but only after the seller receives your package. Parcel must go back to the sender.
If the parcel was opened, but did not sign in receipt and must have made an ACT - you can get a refund from the seller (refund) or agree with the seller to resend the order.
If I signed the receipt for the parcel, opened and found only the air - no one will return anything and nothing will be proved.
Receiving a parcel at the post office of the Republic of Belarus Since the methods of receiving by mail in Russia and Belpochta differ significantly from each other, I enclose the following information received from the Head of the International Post Office of the Belpochta RUE:
According to Article 5 of the Universal Postal Union Convention: any postal item belongs to the sender until it is delivered to the addressee.
In this regard, the recipient may, in the post office, demand opening of a registered shipment only after issuing a receipt for the notification and receipt of the shipment, which has a customs declaration with an inventory of the item being sent and has an obvious shell damage or weight difference.
1. If when opening a shipment, the attachment sent in a small package corresponds to the attachment specified in the customs declaration, and there are no obvious signs of damage to the attachment, then the Opening Act will not be drawn up.
2. If the attachment is damaged or does not meet the requirements specified in the declaration, an autopsy report is drawn up, in which the employees of the post office and the recipient sign that they are familiar with the act.
The recipient takes this shipment and writes a statement about the receipt of compensation regarding the identified deficiencies with the attachment of relevant documents confirming the violations found. This statement, together with the act, is sent to the complaints department, which investigates and, after identifying the perpetrators, decides on the payment of compensation.
3. Refunds are paid in the event of damage to the attachment, if the damage was caused by the postal services, and not the fault of the sender who chose the package not according to the nature of the item being sent, as well as in the case of theft or loss of part of the attachment in the registered items.
4. If the customer has ordered goods in the online store, and the sender sent the goods are not in accordance with the order, postal services are not liable. Return of the goods is made at the expense of the recipient after the repacking of goods in a new shell and generate new supporting documents. In such cases, return the money paid for the goods, made after the decision of issues between the sender and the recipient without the postal service. In this case the sender to investing can be applied Act autopsy. If the administration were charged customs payments and their client in the preparation paid, the customs duties and non-refundable. Return of customs duties may be made only by a decision of the customs authorities.
5. The sender, before receiving a small package and issuing a receipt for the notice, may familiarize himself with its contents only by the records in the customs declaration or by the records in the customs receipt voucher drawn up for the accrued customs payments.
Post has been editedCT.DAW - 24.03.17, 10:51Reason for editing: Corrected the link to the rules