Service-Beat: Repair of Mobile Equipment throughout Russia | Professional repair of phones, tablets, laptops, headphones



Rep: (7)
I do not follow any principle, I just dryly described my impressions of the interaction with your SC.
I came to repair the phone, and you did the diagnostics and took up this work. By the way, you didn’t warn me about the lack of a guarantee, if there was a warning, then I would spit on this asus and forget already. But now you are in sufficient detail dedicating me to your inner kitchen, with stories about suppliers, principles of work. Thanks, interesting.

This information is all painted on our website -https://srvbit.ru/guarantee. Open for review
those. do you openly admit that the offer earlier about the quick repair deadlines just lied to me?

Nobody lied to you. We do not produce spare parts. If before that, we constantly sent a request to suppliers and received an answer about the prompt delivery of spare parts, today we can put an end to this fact. Since there are still no spare parts in fact. This is if you go to the principle.
Ok - app. no part. It is a fact. She has been gone for two months, is there any certainty that she will be?

Spare parts in fact no. There is only a positive response from suppliers, which does not give us the right to reflect on the proposed repair.
Seriously, do you suggest that I pick up a non-working phone, but with a fixed power circuit and microphone? The phone does not work, what should I do with it? Is this a qualified repair?

We can partially make a refund. We hold the amount of 1,500 rubles for working with the device after moisture. The remaining amount can be returned if you are not ready to wait.The repair is qualified, we can say so. And what will you do with the phone and whether you will find performers due to the lack of spare parts, we can no longer tell you.
Devices, after moisture, official services are not accepted for repair, private services are accepted, but the warranty on the device is not issued. Warranty issued only for replaced parts. In our case, it is 6 months.
If the sensor didn’t work on the phone after water, you repaired it, and after two days the camera fell off, then this is for the most part the consequences of that very case - moisture has entered the phone. You can blame everything on the service, as there was interference from the outside, or you can understand that the problem came due to the same flood.
SC specialists can check the circuit from A to Z, this is done by dialing. If the line rings today, then tomorrow it may catch up and stop ringing. These are just the effects of moisture. This is absolutely logical. Weak links and the time between one line or another to fail can not be detected by SC specialists. Hence the lack of warranty for such work. In fact, they got a work phone, after a couple of days it stopped working. We approached this problem as loyally as possible to you and, turning a blind eye to the lack of warranty, we took the device back under warranty. So what caused your discontent? We do not refuse the decision, we are always ready to return the device and make a refund. It is written in the header in the same topic.

Post has been editedSrvBit - 31.08.19, 12:51



Rep: (16)
The phone stopped working not after a couple of days, but after 5 minutes. It wasn’t just me who personally took it (this is my joint, I hoped that everything was ok). He reported the problem by phone on the same day as he took it, but he could no longer physically return the phone. The fact that they took the phone back for repair is loyal, I agree 100%. To breed a further dispute I do not see the point.

SrvBit @ 08/31/19, 12:48*
We can partially make a refund. We hold the amount of 1,500 rubles for working with the device after moisture. The remaining amount can be returned if you are not ready to wait.

This is more like some kind of rational proposal, but at the moment it does not suit me. I'm currently waiting.



Rep: (7)
This is more like some kind of rational proposal, but at the moment it does not suit me. I'm currently waiting.

Being with the desire to solve an existing problem or at least understand it, you can always contact the service manager and ask him this question: “Guys? what is the problem? Why have I been waiting for my device for repair for so long? ”
You would be explained what the difficulty is. And here you can always make the right decision for yourself.
Usually they go on bayonets in the service when there is no understanding of what is happening and no one can give you this answer. On the contrary, we are always ready to answer all questions: by phone, chatting from your personal account, and post on the forum. We will try to return the phone with repair in the near future (again a response from suppliers that these spare parts should appear today or tomorrow). Be sure to contact if something goes wrong. Thank you for contacting the forum. This story, no matter how it ends, is sure to be included in the history of repairs of our customers. We think it will be interesting for others to read such protracted cases -https: //srvbyt.ru/customer-stories

Post has been editedSrvBit - Yesterday, 10:45


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