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> Nokia 6 - Marriage and Repair | Smartphone, 5.5 "
dima4202
Message#1
10.08.17, 22:09
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Nokia 6 TA-1021

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Marriage and RepairNokia 6
PictureNokia 6, TA-1000, TA-1021, 1025, 1033
Description | Discussion | Purchase | Accessories | Marriage and Repair | Firmware | Camera talk

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Post has been editedAlexanderL - 31.08.17, 13:06
Reason for editing: Navigator
evg_rod
Message#22
01.09.17, 19:10
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* wild kindwhere imei. p.s. too lazy to look for one
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Post has been editedSAMSUNG-000 - 01.09.17, 19:20


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Galychanyn
Message#23
01.09.17, 19:27
Nokia 2³; 2⁴-10; 2⁴-9.9
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* SAMSUNG-000it damn (((
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evg_rod
Message#24
01.09.17, 19:30
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* BOSCHua,slept long, write in support, let them send a new one


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Galychanyn
Message#25
01.09.17, 19:34
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* SAMSUNG-000, Yes, I somehow did not think, just to check two at once, although I read about 24.06, I did not immediately see the date on the box, and then I forgot something like that. And where exactly to write in support? I mean, I mean, you have to write to the store in support or directly to Nokia. If you know the address of the Ukrainian support service, tell me.

Posted 09/01/2017 19:36:

Guys, if there is an experience of positive writing in support, tell me that I must necessarily indicate whether the photo needs to be backed up well and TD and TP.


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evg_rod
Message#26
01.09.17, 19:40
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* BOSCHua,I don’t know about the Ukrainian support, write through the site, if they don’t answer, write to [email protected], they will ask for the first imei, and then we'll see
in the waste paper there is a list of SC for Ukraine, look, maybe there is nearby

Post has been editedSAMSUNG-000 - 01.09.17, 19:45


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Krickun
Message#27
01.09.17, 19:41
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In Moscow in Mvideo tray changed. In the service center for a long time kicking. Nevertheless, they accepted the statement. It wrote that the manufacturer recognized the problem and recommended contacting the seller. A week later, they called and gave out a normal tray.
evg_rod
Message#28
01.09.17, 20:13
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* Krickun1. old taken? 2. new without imei?


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skynet.dim
Message#29
01.09.17, 20:19
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* SAMSUNG-000surely without. Who will please tsifir.
Galychanyn
Message#30
01.09.17, 21:08
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Well, to say, I spoke through the built-in Support application, I’m zero, they don’t communicate with English or Ukrainian (I appreciated their work in the subsequent letter to the post and the response on the site). I can only write there as it is for issues with difficulties in using the phone itself. As Toko, he understood that I had already started speaking about marriage in English immediately sent me to the seller. I made a photo of the tray and sent along with an angry letter to the following mails I did not find others (one was suggested by our kind forumchan Samsung);)
[email protected]
[email protected]
How can I get it immediately unsubscribe.


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Tsepelev
Message#31
01.09.17, 21:10
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BOSCHua ..
there is no replacement tray in Ukraine, the service promises to solve the issue until 15.09, but there is a half-measure, nano-sim to cut the plastic up and down .... when installing the SIM, it moves to the edge of the tray but the phone. sees her fine.

Post has been editedTsepelev - 01.09.17, 21:17
Galychanyn
Message#32
01.09.17, 21:27
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* Tsepelev, in confirmation of your words, and maybe someone from Ukraine will find it useful to find a comment on the Rosette (Ukrainian online store, where I purchased).
Written on 08/29/17:
Vitali

... so, let's continue the discussion of a small flaw in Nokia 6 - the defection of the SIM-card tray (the impossibility of installing a second SIM instead of an SD-card). Immediately from the conclusions: - be sure to check this tray when buying (no matter how strange it may sound) - the elimination of this defect is not a quick and time-consuming task - not only the phones issued on 06/24/17, but also the release date 06/23/17 - if they will tell you that everything is under control and is easily eliminated - do not believe it :-) And now the information is first-hand. As you understand, I found this marriage much later than the date of purchase, a week later. To eliminate addressed: - to the Rosette service (first time, by phone) - politely recommended to contact the service indicated in the guarantee (to speed up the process - because the Rosette would then take him to Croc anyway) - came to Krok on Rusanovka for the first time ( Saturday evening, the end of the working day) - because of the time limit they couldn’t answer anything intelligibly (it’s obvious that the situation is absolutely new for them, like the smartphone itself) –– they offered to leave the Sockets service (second time by phone) - in the Outlets service, the whole phone is for handling the guarantees ? Th case (nice, right :-) - came to Croke Rusanovka for the second time - received a request for the replacement of the tray - the next day pleased that these cases will be engaged in the central office at the Rainbow (see address on the warranty card); but they promised to deliver a new tray to Rusanovka - I didn’t believe it, I went to Krok on Raduzhnaya - I made an application for a tray in the central guarantee office; The delivery date is unknown (a week, a few weeks?) So, throughout this conversation, all participants did it for the first time. Before me, no one addressed them with a similar problem. Accordingly, there are no solutions for Nokia (which simply has no representative office in Ukraine since 2014), neither Rosette nor Krok (as a warehouse stock of these trays) currently have any. If you do not want the same adventures - check the tray "without departing from the cash register"
31.08.2017:
... the decision is still underway, I will try to report the result (which is not yet available) here. While in the service I was guided that the spare part itself will be within a week. They promised to tell you when to come for a replacement ... And from the press service of the HMD came the answer "Contact Krok" ... I hope they carry more than one tray, and they will make a replacement next day ...
Words of Comrade Vitaly.


Posted 09/01/2017 at 21:29:

* TsepelevI do not want to cut, because then it will be problematic to insert another device or back into the adapter to the micro sim. For advice, thanks flew in the form of +)


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evg_rod
Message#33
01.09.17, 21:30
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* BOSCHua,Now simply Russian-speaking support does not work, they either do not remember until 18:00 or 20:00. to [email protected], it’s not worth writing an angry letter, good people work there


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Galychanyn
Message#34
01.09.17, 21:31
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* Tsepelev, * SAMSUNG-000, * skynet.dim, but does it also write on the tray?


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evg_rod
Message#35
01.09.17, 21:32
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* BOSCHua,turn over and there are two of your imei, even in defective


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Galychanyn
Message#36
01.09.17, 21:33
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* SAMSUNG-000, and unless there could write in Russian? Damn, I was tormented with Google by a translator after talking through a support program, I thought that they didn’t speak Russian or Ukrainian there at all, but only in English ...

Posted 09/01/2017 at 21:35:

He also wrote that he was disappointed with the Nokia company, because if they sell phones in Ukraine, then at least the support should be in their native language.


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Krickun
Message#37
01.09.17, 21:37
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* SAMSUNG-000, Old is not taken away, remained in reserve. New naked without imei.
evg_rod
Message#38
01.09.17, 21:39
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* Krickunjust like everyone else, only different shipping ways


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skynet.dim
Message#39
02.09.17, 04:04
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* BOSCHua, I wonder, and what they did not offer a refund? Oh, it's a cut with Natasha Sh.
B.Well
Message#40
02.09.17, 08:26
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BOSCHua @ 09/01/17, 23:31*
But does it also write on the tray?

More on Lumia began to write. Only on the microSD card tray.

Post has been editedB.Well - 02.09.17, 08:29


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Nokia 3310 (still working!), Nokia 6300 (working), Nokia Lumia 720 (working), Nokia 6.1 TA-1043. TV Samsung UE43NU7470U (2018).
Galychanyn
Message#41
02.09.17, 09:05
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From the support of Nokia, the answer came:
Thank you for contacting Nokia Mobile Care.

We are very sorry for the inconvenience.

In this case, if the SIM card tray is not supported and the second SIM card cannot be inserted into the tray, you need to contact the seller to change.

Do not forget to bring proof of purchase, a guarantee document and the original box.

If you have additional questions, feel free to contact us again.

Best wishes,
Nokia mobile phone


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Nokia
 

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