Hello,
You can say something on the order:

Order Number: 4825520
Order Date: 12/31/2018
Order Status: Shipped

Something has not been updated for a very long time; I wrote two times in support of the answer.

Hello, help with the order 4809994, after December 18, no updates. Support service is absolutely useless.

Order Number: 4809994
Order Date: 12/12/2018
Order Status: Shipped

4834687 - I do not see the order anywhere. They promised to send it last Tuesday, eh?

NG same among the Chinese, the number of up to 15 moving will not be

tropetnik ,
Yes, of course, so what did they say they sent? The mother-in-law is kicking, the vacuum cleaner requires

Hello. Your order has been shipped. Can be trackedhere


Good day. We know the problem with your package. We have already made a request to the logistics company and are awaiting a response from their side.


Your package has been sent. Track number JVGL06047542228952732033. Today I will clarify how you can track the parcel.

Good afternoon, I have been waiting for this answer for almost 2 months now. Many times he contacted the support service, corresponded with "Jennifer Service" - the answer is one - "wait for the update information." My question is: how long should I wait?

We got an answer. If the situation does not change by the end of this week, the money will be returned to you. Sorry for the inconvenience.

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Well specify. For now, all I see on 17track is:

2019-01-31 11:07 Data received at DHL
2019-01-31 11:06 Shipment data received by DHL

That is, the order is not sent, despite your approval.

Frankly, I was waiting for the promised equipment to be sent to me. This is usually what internet shops do. With Geekbuying this is my first experience, so that if you cannot send an order, then return the money .........

Posted 02/11/2019, 21:12:



Frankly, I was waiting for the promised equipment to be sent to me. This is usually what internet shops do. With Geekbuying this is my first experience, so that if you cannot send an order, then return the money .........

Our warehouse claims that the goods have already been sent, but the information is updated very slowly. Information will be updated in the near future.


Of course. This option is also possible! We can return the money or send the goods as you wish.

Post has been editedGeekbuying - 12.02.19, 04:54

Well, if again I don’t have to wait 2 months, then send the goods, although I don’t understand what you are waiting for. Indeed, the probability that by the end of the week something will change is negligible. For a long time all the terms out ...........

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Posted 12/02/2019 09:46:


It is rather a bureaucratic waiting procedure. You understand that it is not our fault that your package has been lost. There were cases when the ordered goods stayed at their destination even after three months. Sorry for any inconvenience.

Well, I will wait until the end of the week. Tracking package still does not change!

Ok, so be it. Why the order is not displayed in your program?

Apparently the delay in updating information is associated with the Chinese New Year. From our warehouse the parcel has already gone to the logistics company.

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Post has been editedGeekbuying - 15.02.19, 10:30

The Chinese New Year has passed, the package is good. But why I do not see the order in the application? Because of this, I suspect cashback does not see the order either.