As many have noticed, when buying smartphones Ali has long offered to buy "Repair Warranty 1 year from WiseTech" for about $ 5 (for devices with a $ 100-150 price range), which in general is kind and beneficial and clearly worth $ 5 to spend it smart and juzat year warranty repair confidence. But stepping into a completely different branches of the purchase of smart phones Meizu, Xiaomi and others I see that the people are lost and constantly asks - and whether to buy smart with this warranty for $ 5, and is there where the reviews? So I decided to look for these reviews and pushing them on to Google there, but something that all those found. And I must say that it is not very pleasant for the time spectacle.
The service itself is already half a year old (since November 2015), but the conclusion is this - it really still does not work. Here is a review of the start of this service -
http: // community-aliex ...% 82-the-warranty-groupHere are the comments to their group (seen on the PC if you log in) -
https://vk.com/wisetechservice?fixed=1in particular, some of them are:
In this service, the tablet with the order number 32632 was refused to be repaired, it cannot be repaired with a reply, I ordered an official paper for money, I can send it to you. Is this a service approach? And why is he needed then? This company is found on your website in the service centers.
The office is not serious, I called my local service and told me that I ordered a meiz with your guarantee that I’ll come to the Russian language, I answered that they wouldn’t be able to service the flashed phone and would not serve non-certified phones from China. Why then guarantee to sell with them? Brad in short.
3 weeks ago gave in netgrad phone service with your warranty repair (order number netgrad service 32324. And the silence information listed on the website -. Adopted at primary diagnosis Could you find out at what stage of repair and what is the fate of the device. how long can it last and what will happen if they can not fix 45 days. that is, the algorithm of my actions. Because I see on this page that these options are possible and have been. by law, they must issue a document that he is not subject to repair, and who will return to me money (china far) or exchange on the same new (this is preferred).
I am very sorry, but will have to complain to the Federal Service. Bought a phone with a 1 year warranty in November. The phone is not working, taken to the service, it has been kept there since the beginning of February. Do not return and do not repair. Netgrad-service sends to Weistek, Weistek sends to netgrad-service. No ends to find
or for example in their discussion group Question-Answer -
https://vk.com/topic-1…23_33085205?offset=260Hello, half a month ago, the phone came to me, I signed up with a guarantee for your service. Today I decided to check how to contact you in the event of a breakdown, clicked on the button: "Use a guarantee", and there it is
http://i.imgur.com/4gOpTch.pngThe phone came on the 9th, what's the problem? or am i doing something wrong?
Good afternoon! Today drove your smartphone DOOGEE X6 for warranty repair service center in Rostov-on-Sholokhov 7.U have a question, why the information that you have posted and the site at odds with the fact that I was told when ??? smartphone is said that took 45 DNEY.Vzamen any phone they do not allow for the time remonta.I said that these phones do not really remontiruyutsya-45days after his most likely be written off, and I will act on etom.A with this act I have to deal with the seller on Ali-he I must send another phone or return you to dengi.A t he says, and I quote --- We will make every effort to carry out repairs as soon as possible. If your smartphone is in the repair of more than 20 days (not counting the period of transfer devices and delivery time of spare parts), we recognize the device is not suitable for repair. In this case, it will be exchanged for a new device or we compensate its cost ----
Vaystek Service, under fault conditions in guarantees - "Normal wear;" This paragraph is contrary to the "natural" sense, as well as guarantees in its understanding in the law is directly written as a result of which conditions the seller is responsible for defects in the goods: In respect of the goods for which the warranty period, the seller (manufacturer), the authorized organization or the authorized individual businessman, the importer is responsible for the defects of the goods, unless he proves that they occurred after the transfer of goods to the consumer due to violation of rules of use by the consumer, storage or transportation, the action Vij third parties or force majeure. There is no "normal wear and tear" is not there. Remove this item from contradicting its description of warranty case!
Conclusion . At the moment, the service is not working and spending $ 5 on Ali for a guarantee of 1 year only wasted money. If someone has a positive experience from Wistek - we write here and share our impressions on the timing and quality of repair.
Post has been editedAndrewP_1 - 06.12.18, 11:34