[X]Assistant

[Broken_Alex]

Marriage and RepairGoogle Nexus 5X
Google Nexus 5X, LG-H791
Description | Discussion пїЅ | Purchase пїЅ | Accessories пїЅ | Marriage and Repair пїЅ | Official firmware пїЅ | Custom firmware пїЅ | Modification and decorations пїЅ | Owners Club пїЅ

• Before posting photos, read the topic Working with Images on the forum
• Messages that are not related to the topic of discussion (offtopic) are deleted without warning.

Marriage (manufacturing defect) is a product that does not meet the quality standards, specifications and other regulatory and technical documentation, which was adopted by the country's legislation, technological rules of the enterprise or other similar regulatory documents.

What to check when buying a smartphone?

1. Check out the most important function: call. Make a call from the purchased phone for 5-10 seconds. Also call him. You and your interlocutor should be well heard. You can use the recorder.
   
2. Check out the external speaker by turning on any music / melody. The speaker should not wheeze or distort the sound.
   
3. Check the integrity of the case. There should not be chips, gaps and other defects.
   
4. Check the battery, as well as the possibility of charging it. Put the phone on charge. The phone must respond to it.
   
5. Check out the camera, take a couple of photos and shoot a video.
   
6. Check the screen for dead pixels or other faults. As well as setting the brightness.
   
7. Check the headset performance. Make a call with a headset and listen to music.
   
8. Check in the phone settings memory information. Does her phone see?
   
9. Check the phone's vibration by setting the silent mode.
   
10. Check the operation of all buttons. They must respond without delay and the first time.
    
11. Check the performance of Wi-Fi and Bluetooth and GPS.
    
12. Check the accelerometer.
    
13. Check equipment with user manual.
    
14. Check the phone's IMEI, it should match the one on the package.

Description of problems encountered

Marked marriage from user- shawerma
Who squeaks back cover when pressing- RoMan_P
Audio Jack problem- Alex Redric
Making a normal heat sink for the processor.- djbob2000
Return the phone when bootlup in the Russian Federation- djbob2000
When spots appear on the photo

Important information for those who are faced with marriage

About bootlup More about bootlup
The method of repair when bootlupe through an intermediary of Mortihead

Consumer Rights Protection Society Forum
Two options to help you get a refund \ get a free repair

Problem solving at the program level

Edit calibration gyro and accelerometer
How to fix the Wi-Fi problem after upgrading to Android 7.0 Nougat (Nexus 5X)
Device recovery
The story of the return of money for your Nexus 5x
Post-repair kit for loaded phones, assembled under Android 8.1 from 03.2018

What is useful in the repair of hardware

Ifixit teardown
Instructions on how to find out the board revision
Ball rolling video
Video on processor cleaning technique
Processor video feed

Poll results

• Survey on 02/18/2016

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| Poll results
Survey on board revision
Participate | View Results

By filling the caps, you can contact me at QMS

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Post has been editedvelikashkin - 07.02.19, 20:42

Reason for editing: When spots appear on the photo

[shawerma]

[email protected], 11:28

Some kind of signaling microprocessor responsible for rendering allegedly came with such a problem. Tomorrow I will carry for more accurate diagnosis. Will cool it specifically and see what's wrong there.

The problem of slow rendering in the cold is the problem of all IPS matrices, someone has less, someone has more. And then the microprocessor? This is physics, nothing can be done about it. iPhone generally turns off when it is freezing. But the old Nexus 5 of 2013, the problem is much less pronounced, although in general it is.

Post has been editedshawerma - 16.02.16, 12:03

[don11995]

shawermaI just donate what I was told in the SC. I, personally, also understand that this is a matrix (what difference does a microprocessor have in a cold? It either works or it doesn't). But tomorrow there will be diagnostics and they will definitely say if I change the screen.

Post has been editeddon11995 - 16.02.16, 12:09

[wss68]

K @ [email protected], 21:45

wss68,But the glitch did not immediately come out? Can developed in the course of use?

In a couple of days, I noticed. But it seemed. That was immediately. Perhaps for many. But do not pay attention.

Post has been editedwss68 - 16.02.16, 12:13

[shawerma]

[email protected], 12:08

I just donate what I was told in the SC. I, personally, also understand that this is a matrix (what difference does a microprocessor have in a cold? It either works or it doesn't). But tomorrow there will be diagnostics and they will definitely say if I change the screen.

Informal SC?

[shawerma]

[email protected], 12:34

So I took the Nexus 5X and ran into it.

Just a slightly less high-quality matrix. I had it on the very first iPad. Even stronger

[don11995]

If the same matrix, then I venture to change it, if it is also then I will score then. Then how lucky ...

[shawerma]

[email protected], 14:23

If the same matrix, then I venture to change it, if it is also then I will score then. Then how lucky ...

Will also. I have six pieces. Everyone had the same thing. Only in vain they will be dismantled, and then they can be poorly assembled. I was also upset at first, but then I realized that I rarely use it in the cold.

[K @ ddafi]

Nailkim @ 02/08/2016, 04:20

Owners, do everyone have blurred pictures or only some?

Here infa jumped, that on a colder (white) display, lubrications are less noticeable than on yellow ones, really?

Post has been editedK @ ddafi - 16.02.16, 20:16

[madmaxim]

Good day. I'm going to buy this device and the question has matured. What release dates are preferable to bypass glitches with charging and screen?

[Sleeqs]

Create a survey;

What is your charger?

- Sunlin, phantom pressed when charging no.
- PNTELECOM phantom pressed when charging no.
- Sunlin, phantom clicks are present.
- PNTELECOM, phantom clicks are present.

Post has been editedSleeqs - 17.02.16, 16:55

[glukhovvv]

The main problem is that there is a lot of chatter in the area of ​​the camera, as the lenses say, but the damn sound of rattling (as if something had fallen off) is annoying. Does everyone have it?
Phone warranty, took in mvideo. I think here, bear in service?

[<<Wolfhound>>]

glukhovvv,This is a lens focusing system. All OK

[shawerma]

Sineva @ 02.17.2016, 16:25

Well, if there is nothing, you can bring any other phone

What does any other phone mean? They will say that this is not a "cant", but a feature of this line of phones. If it were so that in one Nexus 5x there is a rebound of the sensor, in the other there isn’t, then they would have a reason. Take, for example, the sensor grid, which is visible on our phone, but not visible on many other handsets, including LG handsets. Bring to the service, they will say that this is a feature of the phone. Or, for example, a quiet, poorly sounding and sometimes rattling speaker from a loud sound on our phone is not a marriage, even if you bring another phone that does not belong to this line.

[Sinev]

[email protected], 18:12

They will say that this is not a "cant", but a feature of this line of phones

That they can not say. If the touch does not work properly (press down, but it works to move up), then how can this be a feature of this line? Where is the documented, in this case, fixed this "feature"? And the fact that all phones of the line, to a single, have this cant, does not make a "feature" out of the cant. He remains a jamb. You yourself said that the chief engineer acknowledged the problem.
I think that if you write a written claim, then you can even return the phone and get the money back, just need it? Most users do not soar, I come across this quite rarely, and this does not bother me too. In games, I have not come across this for example, even once, in instagram, too. Sometimes in SMS messages, Vibera and Votsap it can be noticed, that's all. But if you have such a case that you are processing the pictures on the phone, and this cant really bothers you, why not return the phone and not see something else?

Post has been editedSinev - 17.02.16, 19:05

[shawerma]

Sineva @ 02.17.2016, 19:02

why not return the phone and see something else?

This is the problem))) There is nothing else for me. If android, then only Nexus. Nexus 6P is too expensive. It is abnormal to give a monthly salary for the phone, I think so. 30-32 thousand - this is the limit that I am ready to give for a smartphone. This is psychologically. If not a nexus, and this is the only one for me on the android, then only Apple devices are the last. But they are also terribly expensive, they are not worth it. I would rather spend such money on something else, more useful. Well, okay, from Android phones I still like Galaxy Note 5, but tachwiz, subscreen buttons and many other reasons push me away. Well, the price pushes especially, again.

-----------------------
Yes, you are right that the chief engineer also saw the problem, but he did not admit that it was a defect. He admitted that it was a very strange job. The work of the wheelbarrow doesn’t bother me much, although I’m not ready to put up either. I hope that the problem is fixed by software. They will not fix it, so I will change it on Nexus 6P, as it will start to become obsolete and will become cheaper. The SC said that the problem is recognized as a marriage and the study of the problem begins, if there are mass appeals on the problem.
----------------------------------------------
The problem is that if we do not agree with the way the phone works, then we need to write a written claim. And preferably mass. But this is almost impossible. And if Google itself does not begin to investigate the problem, then nothing and no one will solve. This is not for you Apple, who recognized the problem with the USB Type-C cable for Macbook 12 and announced the cable replacement program. The problem was not critical, too slow charging was due to the cable. But they recognized that there is a problem. I understand that the price category is different. But ... I used to use Apple products before (iMac, Macbook and Ipad) and I remember how much support they have.

Post has been editedshawerma - 17.02.16, 19:36

[shawerma]

Sineva @ 02.17.2016, 19:02

If the touch does not work properly (press down, but it works to move up), then how can this be a feature of this line? Where is the documented, in this case, fixed this "feature"? And the fact that all the phones of the line, to a single, have this cant, does not make a "feature" out of the cant

Another problem is that the joint is not manifested every time, but it happens once every five (10) scrolls.

[Sinev]

[email protected], 19:37

Another problem is that the joint is not manifested every time, but it happens once every five (10) scrolls.

Yes, but to demonstrate something is easy anyway. Those. The engineer acknowledged that the touch works strangely, but refused to take on repairs about this? Motorola is not satisfied by the way as an alternative? There's almost pure android

Post has been editedSinev - 17.02.16, 20:24

[shawerma]

Sineva @ 02.17.2016, 20:24

There's almost pure android

The problem is "almost." The speed of the phone does not reach. Used a couple of days Moto X Style. Took from a friend. Everything is good, but not that the nexus.

[shawerma]

Sineva @ 02.17.2016, 20:24

Those. The engineer acknowledged that the touch works strangely, but refused to take on repairs about this?

No one refuses to accept it. They are ready to take on the diagnosis and if they find a marriage, they will make repairs. Marriage navryatli find, because so at all. And even if they find something and change it, then it’s not a fact that it will be better if everyone has a problem, which means they will put the same matrix and touch. Only in vain will disassemble. I see no reason to give for repairs because of this. Yes, and smart now suits me more than not. I first changed, because I thought that only I had a problem and a problem with certain parties, since no one had written about the problem. But after so many trips to the SC and exchanges, I realized that everyone had a problem. Therefore, I am not ready to give smart to the SC, knowing that the result will most likely not satisfy me. And even if I go to a meeting and immediately change the touch, which they were ready to do immediately, when the chief engineer looked at the phone, the problem, for the current time, with the current batches of components, will be solved.

[eXc1te]

The jamb with the microphone refused to be recognized as a marriage in the service center: (they write that the device is working :(