Q: How can I find the application in the list of installed?
A: The name of the application periodically changes (with the release of new versions), i.e. Carefully see what is written in the title window login during installation.
Q: How to bring up the settings screen?
A: In the dialer dial * IDS # - to call. IDS in this case is the registration number of the program from the user's account. In some devices, the settings screen appears for a short time, but then it disappears and a message appears about the USSD request. In this case, you can try to disable the temporarily mobile network (airplane mode) and dial again * IDS # - call.
Q: How to install a new version if I already have an old one?
A: Installing a new version of the application is done manually only after removing the system version. In order not to lose the accumulated data, you need to call the settings screen and click "Download data". After that, remove the application from the list of installed on the system, and then install the new version.
Q: What should I do if I can not remove the application, because Is the "delete" button inactive?
A: This means that the application is in the list of administrators. Go to Settings - Security - Administrators. If the application is there, then uncheck it. After that you can delete as usual.
Q: What should I do if after a call to * IDS # a message like "USSD request is being executed" appears instead of the settings screen?
A: This means that for some reason the application is completely killed. A user or another application (memory optimizer, antivirus, system service, etc.) can completely kill an application. In this case, you can only completely reinstall the application (delete what is and reinstall it).
Q: My application periodically stops transmitting data. What to do?
A: Several options (it is recommended to check all):
- if the settings screen is not called, then immediately to reinstall (to understand who killed him)
- check the system power optimizer. For example, in some samsungs there is a Smart Manager setting, where in the “battery” section in the list of applications you can configure for each application whether it will stop after X days automatically if the user has not started the visual part.
- add the application to the list of antivirus exceptions
- add the application to the memory optimizer exception list (CleanMaster, etc.)
- disable collection of all information in the application settings, except for calls and SMS
- set a longer synchronization period with the server (do not set 1 and 5 minutes, preferably 15 or 30)
Q: Not all calls are recorded. What to do?
A: The most common problem with recording calls comes from programs that can block recording (Viber, Skype, voice recording, etc.). Exceptions are cases when all outgoing (or incoming) calls are not written - in this case, the problem is in the system itself, which does not generate the required sequence of events for recording. It is also recommended
check the sound recording channel: they are not all working.
Q: Not all tasks from the office are performed. What to do?
A: First of all, you need to understand that tasks for the device arrive only after the program communicates with the server. Secondly, it must be remembered that Android does not guarantee the completion of tasks at exactly the specified time, so you do not need to set the time for the tasks butt-and-do, and do between them the interval of 3-5 minutes. Third, some tasks may not be completed if they conflict with
something (taking a picture of the camera during a call, recording a voice recorder during a call, etc.).
There is information that the record can block the EMOJI LOCK SCREEN application.
Q: The program "Sberbank" swears at the application that it is dangerous and kills it. What to do?
A: This problem is known. Sberbank believes that applications that have access to SMS are dangerous. In Android 6x, you can disable SMS access permission in the application manager. For other versions of Android, it is recommended to use the patched version of Sberbank at your own risk.
Q: How does the "Protection" button work in the settings screen?
A: This button adds the program to the list of administrators. During normal operation, a window should appear with a list of administrator permissions that the program requests. Administrator functions allow you to implement anti-theft functions (screen lock with password, hardware).
Q: How does the "Voice recorder priority" option work?
A: By default, this option is disabled (the call is interrupted by voice recording). Enabling this option means that the voice recording will not be turned off when you start a telephone conversation. In this case, the voice recording file in the office will be associated with the call. It must be remembered that the recording of the conversation is not interrupted by the voice recorder and if the task of the voice recorder should begin
call records, this task will be ignored.
Q: Synchronization with the server is extremely vague, and tasks are performed at the wrong time.
A: Synchronization with the server depends on the availability of Internet connection. If the application can not be included in the mobile Internet device (on all devices with Android 5+), then the data transfer will be only via WiFi, or if the user himself will include mobile data. The second factor - is to optimize the use of the battery, which has become particularly aggressive apply to Android 6x. Explore the menu of the device relating to the optimization of battery usage. Most likely it will be possible to put the application in the list to which the optimization is not applied.
Q: How does the "Stabilization" setting work?
A: Setting the "Stabilization" is composed of three options: always, critical operations disabled. The system disables the execution of all programs, except for the system, as soon as the screen turns off. At the same time, the program is sometimes necessary to complete some action. Yet the system at any time can kill a program to clear the memory, and we need to record the call, for example. For this purpose there is stabilization mode in which the system does not kill the application with a high probability. The problem is that in this case displays a blank notification at the top of the screen. Permanent stabilization on some devices causes rapid battery drain, but there is no notification. In any case, experiment. In the version 25, setting the "stabilization" is used to further stabilize the download data, for example. Disable items Notifications at the top of the screen can be configured in the Manager application: go to the Application Manager, click on our application and in the section "notice" disable their display.
Q: The root version is unstable. The program constantly stops communicating with the server.
A: If you are going to install the Root version, first of all it is recommended to understand how Ruth received on this unit. Recommended rutovat unit via firmware loader and SU installation via rekaveri. To do this, look for the appropriate branch with firmware for your phone. Various programs to easily obtain root type KingaRoot and others, may become unstable or require additional adjustments are not always obvious. Look carefully SU Settings: It is recommended to choose an action "Share" when requesting root-access, as on some devices there is a periodic program hang without this permission. It is recommended, in principle, to set all the permissions in the SU to the maximum.
Q: What happens to the program if the days on IDS are over?
A: When the days end, the data collection stops. The program simply requests data from the server during the synchronization period - have the days appeared. As days>0, functional is restored.
If you delete the IDS in the office, the program will stop forever. Root version will try to delete itself.
Q: I send messages from my page to Odnoklassniki, but they do not appear in the office. What to do?
A: The program collects data only from the Odnoklassniki, OK and other applications installed on the device. Messages sent via web forms cannot be intercepted.
Q: A system message appears in the notification area that the application is potentially dangerous.
A: Google remembered "security." In the settings of the device there is a section Google->Security. In this section, you need to find items that are responsible for checking potentially dangerous programs and disable them.
Q: I can not listen to calls. Why? Rather, one listened and following I can not.
A: For listening, it is recommended to download recordings to a computer and listen using BSPlayer. Sometimes records come with a delay. In this case, the downloaded entries will be empty. You just need to wait until everything is ready.
Q: What is the procedure for spending money? Can I spend days in installments when I need to?
A: The purchased days are credited to the total cabinet balance. Next to the desired device with the total balance can be credited how many days you need. The program determines a positive balance and starts collecting data. As soon as the days are over, the collection of information stops. Days have appeared - work begins again. Please note that sometimes the payment is blunt and the payment transaction takes up to 3-5 days, and sometimes everything is fast.
Q: Something incomprehensible is happening with the program: crashes on launch, permanent errors, etc.
A: Check if the device has a section Service / Permissions / Autostart (Service - shortcut in the application menu). Add an application to the list that allowed autorun. In some firmware, there is a "Permission Control" setting that allows individual applications to set permissions. There are features on some Xiaomi devices with the MIUI system, about this
here.
Q: Tell me, how can I customize time zones? The time of events in the office does not coincide with the local.
A: On the phone you need to check the time zone. The principle is this: all data is recorded on UTC. Then on the page of the cabinet are reduced to the location of the system in which the browser is running. Those. in the office you see at what time in your time zone events occurred. On some devices, the time zone is incorrectly configured, and the time is simply screwed to the right time. In this case, it turns out that the UTC time is incorrect.
In short, the time must be properly configured on the device where the data is collected and on the device where the cabinet opens.
Q: No calls are written. Entries are empty.
A: There are several options here. The first is the incorrectly configured recording channel (set 1 or 4). The second is an application that runs and uses a microphone. It can be different applications (some games including). The third option is the wrong sequence of call events, as a result of which the program does not start when recording starts.
Q: Why are some records of the browser history, email or correspondence not visible.
A: Sometimes any parameters may exceed the ability to write to the database (too large text, subject, Url, etc.). In this case, the data will be discarded by the server and will not be written to the database.
Q: In the recording of calls you can not hear the interlocutor. What to do?
A: audible or inaudible interlocutor depending on the recording channel. The ideal channel - 4, but it works not everywhere. Channels 1 and 5 - a microphone, ie with their written what they got (depends solely on the design of the device). It is recommended to write to MP3, as Recording will get better and then it can be podredaktorovat in Sound Forge or Audacity, to make the caller's voice is clearer. Yet someone helped delay before the start of the recording or change the recording start events.
Q: The phone was turned off, but after turning it on, the application does not contact.
A: On new systems (Android 7+), if there is an entry password (fingerprint lock, etc.), the device must be unlocked after reboot in order for the service to restart.
Q: The program does not collect location data. What to do?
A: On some devices, due to the peculiarities of the firmware, the program cannot get data on the towers. Try enabling location service in the machine settings.