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Price: $ 162.99 (sending by China Post Air Mail).


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Services:
http://post-tracker.ru/
http://gdeposylka.ru/
Will help you.

10. What to do if a defective item arrived in your name?

Answer:
In case of detection of defective postal items (damage to the shell or missing mass) at the time of issuance to the addressee, the employee of the post office is obliged to invite the recipient to open the defective mail item.

If the recipient refuses to open the defective postal item and consents to receive it, the employee of the post office handles the issuance of the item, while the recipient, on notification f. 22 or the accompanying form to the parcel affix the mark: "I have no complaints" with the date and signature.

If the recipient agrees to the autopsy, then the postal item is opened and the results of the opening act 51.5-in, which is signed by the addressee in addition to the post office employees.

A copy of the certificate f.51-v is issued to the addressee along with the attachment, while the postal envelope remains in the post office to conduct a departmental check to establish the reasons for the mass shortage, replacement or damage of the attachment.

Since the contract for the provision of postal services is concluded between the postal service operator and the sender of the postal item, the primary right to receive the payment of reimbursement remains with the sender.

Thus, when a defective postal item is detected, the sender of the postal item receives a refund if it receives a claim with an obligatory attachment of a receipt or a copy thereof confirming that the postal item was sent.

Also, the sender can refuse to pay compensation in favor of the addressee (recipient), giving him the right to this and issuing a statement at the post office.

12. If the addressee decides to pick up the damaged item, can he then receive compensation?

Answer:
If a defective postal item, at the request of the addressee (recipient), has not been opened and the act f.51-b has not been drawn up, the payment of compensation is not provided for either the addressee or the sender.

Taken from russianpost.ru

If not heeding the advice of the wise, and not fearing the agonizing cries of the victims, you ordered something valuable through express delivery EMS Russian Post, then to see the track that the parcel has passed customs, you must call either directly to the sorting or the hotline and refuse from the courier. Say that will get in the room, there is an opportunity to properly examine the package, weigh it and make paper in the case of damage or theft of investments (yes, meaning courier lost, but it is Russian).

In court, the EMS states that the courier can do the same, including weighing, and drawing up Acts on form 51. Who wants to - try it. No one else could force him to do this. To start it would catch more.


Since then, almost nothing has changed ...

Further advice is correct both for receiving a simple parcel at its post office, and express parcels in the central regional office of EMS. Non-investigation is punishable by loss of money.

The basic rule is:

the same people work at the mail (well, almost) people, just like you. Therefore, if there is no understanding, do not rush to the bars, shout and swear. But you should not wear chocolate bars either. These people have chosen their profession and you, as a client, who pays a lot of money for postal services, have every right to calmly demand that they perform their official duties.

The duties are as follows:

The postal employee is obliged to weigh the parcel and show you that the weight on the scale coincides with the weight indicated on the address label (there it is in pounds, so be prepared to count it on the spot).

The postal employee is obliged to provide you with a parcel for an external inspection for the integrity of the package BEFORE it is signed for anything.

In case of discrepancy of weight (from 20 grams) or violation of the integrity of the package (tears, lack of address sticker and customs declaration, left transparent or not transparent adhesive tape, company tape of the Russian Post), the postal employee is obliged to call the shift supervisor and open the package with you. In the event of a replacement or damage to an attachment, make two Acts in two copies - the Act of External Examination and the Act of Attachment. Forms of Acts are on each mail - form 51.

At the same time, the presence of the Act, which came with the parcel, is already the official reason for the mandatory opening of the parcel before signing any papers. Sometimes it happens that with the parcel comes the Act of weight divergence, from my practice the minimum weight by which the Act came with the parcel is 55g.

After drawing up the Acts, you write to them that you refuse the parcel for the reason described in it, and the postal employee is obliged to send the parcel to the return address at the expense of mail for an insurance investigation on the side of the sender.

Impacts on a postal employee are as follows:

The call of the shift supervisor and the request that the supervisor explain to his subordinate the rules for issuing packages.

If does not help, and the shift supervisor does not possess the intellect as well as an employee, call the hotline quality Russian Post toll-free number - 8-800-2005-888 (8-800-2005-055 for EMS OL). On the phone it is necessary to report that the department code "A", located at "B", you refuse to show / weigh / make acts or require sign ticket (waiver of liability) before sending inspection, blackmailing send it back. Then you can ask the Head of the Division for the handsfree phone to comment on your case.

Next, an entry is made in the book of reviews with an indication of their full name and address, a description of the situation and a request to sort out the question and answer you in writing within the time limits specified in the law.

Normally, point one is valid. The main thing is to make it clear, as it is written in one sensible book, “Fundamentals of official dog breeding,” who is walking around here. But to do it calmly and restrained, because you have a very long time to deal with them.



Upgrade course? Not in this life.

Further, if all goes well, you can sign the ticket for which you are called to receive the parcel (read that sign, it says that you have received the parcel with the correct weight and the whole package and has no claims). If the ticket is signed, but with the premise that something is wrong, you are your own enemy and have no claims to anyone to put can not (in fact, there is a clause in the international postal conventions, but there are subtleties in our judgment it little hope). The track will be a mark that the parcel is received.

If force majeure came out and the goods are broken or stolen, then, having drawn up acts:

Write on the Act that you refuse to send. Ticket do not sign! Sign only the Acts mentioning that you are refusing to receive because of the substitution / damage of the investment. The parcel goes back to the sender with the attached acts and the sender will receive insurance.

Then you wait until you get to the track, that the parcel has passed exports from Russia and goes back to the sender. When approaching deadline dispute (40th day) open dispute with PayPal, stating the reason for "non-receipt of parcels" (non-receipt You did not get it - the history that there was a brick and she left herself back, leave friends Otherwise, you can not. to understand and asked to send the paper from the police about your appeal over fraud (the local branch of a good laugh) and also to track the number by sending this brick (which he left back). Since the track number, which will provide in the PayPal seller, will not be tagging on delivery, PayPal will return the money.

Possible pitfalls and the most frequent frauds on the part of Russian Post employees:

The requirement to sign a receipt before being weighed and given to inspect the parcel - most often. Required training.

The statement about the absence of forms of form 51 and the inability to fill them. You can still do nothing, and come the next day with your own. Blanks are on the Internet.

Refusal to open the parcel, with the drawing up of an act on form 51 and in the presence of the shift supervisor, if the weight is different or the packaging is damaged. Illegal - to apply measures of influence.
The requirement to sign and give a receipt after the preparation and signing of the Act. Is illegal. In case of signing a receipt, it is impossible to win a dispute on non-receipt or to prove that the investment was stolen / broken, and you did not take it out at home.

The claim that opening the parcel was opened by customs. When opening the sealed package at customs Customs special-tape and with it comes the Customs Inspection Certificate signed by a customs officer and two employees present address, which is the reason for opening the package. Anyone not matching with the original or a store-bought tape or tape off - the reason for an autopsy. As well as the re-on the face (to mask the cut) insurance zip flap with declarations or lack thereof.


If, nevertheless, you have taken the parcel and with it the right to demand a refund from the mail (in vain you did it - just not in this country), then you can hear the following statements:

The statement that the Russian Post is not responsible for international shipments and the "message" to foreign colleagues. Lying. Responsibility is fixed both in ours and in international laws from the moment the shipment arrives in Russia.

The statement that the recipient can not demand payment of insurance - only the sender. According to this statement are formal replies to all claims. Lying. After receiving the parcel on hand - the recipient becomes its owner and may claim compensation in the country where the parcel received from the delivering organization.


And in conclusion about the postal topic: now “buckwheat” (buckwheat, a product rich in iron and nutrients) is put into parcels by weight and sealed them in such a way that it is very difficult to determine. To have enough time for this - Russian Post and Customs are constantly increasing the delivery time.

And then it will help a good relationship with the staff of the local branch. Even if the parcel is perfect looks and weighs - it is better to open the mail address in the presence of employees (after signing the slip paper). If something is wrong, according to the law employees must draw up a statement of the autopsy - as witnesses, which can already sue the Post of Russia on the basis of knocking out the insurance. When the good relationship, we can ask them to return the ticket and the composition of the respective Acts refuse the parcel - thus simplifying a hundred times the procedure for obtaining compensation by bringing this process to a country with law works.

No receipts BEFORE weight checking, parcel declaration and packaging!

Taken from here.

Cover slipNillkin
Price: $ 9.45 (sending by China Post Air Mail).
Description: Hard case with a corrugated surface. Above the display there is a small protrusion that protects against damage.
High quality glossy film includedNillkin
Material: Hard plastic.

Flip-casePierves
Price: $ 12.50 (sending by China Post Air Mail).
Description: Leather case that fully protects the phone from damage.
Includes glossy filmPierves
Material: Leather.

Case-holster with belt clip
Price: $ 8.50 (sending by China Post Air Mail).
Description: missing.
Material: Leatherette.

Case-pocketPierves
Price: $ 12.50 (sending by China Post Air Mail).
Description: missing.
Material: Leather.

Set of 10 glossy films.
Price: $ 5.60 (sending by China Post Air Mail).
Description: Ordinary films. Better shipping, but durability does not shine.

Set of 10 matte films.
Price: $ 5.60 (sending by China Post Air Mail).
Description: Ordinary films. Better shipping, but durability does not shine.

Battery charger.
Price: $ 5.99 (sending by China Post Air Mail).
Description: It is useful for charging a spare battery.