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> AliExpress - questions | [how-to]
AndrewP_1
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27.03.18, 12:06
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Useful information


Note!
There are problems with shipping Aliexpress Saver Shipping (track numbers za .... hk).
Such parcels may not be properly tracked; they themselves may be “delivered” to the addressee, although they have not been received. In case of loss, it is almost impossible to find them.
If possible, refuse to accept Aliexpress Saver Shipping in favor of a more reliable option.


Post has been editedAndrewP_1 - Today, 12:08
Reason for editing: Working method, how to order from Ali, if you are from Crimea
Apophis2036
Message#2862
13.03.19, 12:35
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* ff4pd,
And if the situation persists? And for one non-working return slap. Have you thought about this? Nay 1st order I also shot a detailed video, showed that it was not one that worked, that I needed to return 25%. The seller is smart ... freezes to the very end of the counter, does not respond.

I asked, because in this situation I do not see other options for action. Cancel or from change the decision, or to repeat. Where to write is also not clear. You can complain to the store, but there is also an algorithm that is not explicit on request.
Here again, a similar trifle appeared to practice. In this case, does not meet the stated and still, even 200 Ali slapped a return, pointed to a partial one.

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Post has been editedApophis2036 - 13.03.19, 12:36


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Blind Drink
Message#2863
13.03.19, 13:16
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Apophis2036 @ 03/13/19, 12:35*
In this case, does not meet the stated
With such an argument and a photo - no one will see what and what does not correspond.
partial refund - you need to argue with a specific fault, incl. partial, and the amount of the return - also to argue, as the cost of eliminating non-repayment.
but simply "did not like it, return half ..." - such arguments are by, as a rule.
About
Apophis2036 @ 03/12/19, 13:34*
1 out of 4 memory levels was not working, but Ali gave the decision to ALL
In general, it is strange ... I had cases when I asked for the part because of the failure of the part - everyone accepted and returned. In your situation, there should be no problems at all. if you write the argument is simple and clear, as is the sum. but there may, for example, be a stumbling block - the cost of the goods and the cost of delivery ...
without details, including the lot, the order and the wording of the dispute, something to advise or somehow explain is meaningless.
Apophis2036
Message#2864
13.03.19, 13:20
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* Blind DrinkWhy do I need to video on the video that is in the photo, and so it is only worth comparing with the order page. Previously returned similar small things without problems.
With this approach, it is easier to hammer / punish these sellers with a full return upon the expiration of the order, since The information does not reach the receipt of deshmanskimi senders.

Posted 13/03/2019 13:23:

* Blind Drink, until such a fucking salesperson comes to frost. I began to read the reviews more carefully later, he threw so many! The video has nowhere to read more and painted everything in English in detail. Krch sh .. happens.

Post has been editedApophis2036 - 13.03.19, 13:24


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Blind Drink
Message#2865
13.03.19, 14:19
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Apophis2036 @ 03.13.19, 13:20*
I began to read more attentively later.
This is usually what you need to start watching the lot ... I have lots without reviews or with non-compliant reviews (in mass)? including delivery time, the resolution of controversial issues, etc., I just immediately dismiss, and order, where the reviews are sane, even if the price tag is more (sometimes it happens 1.5 times or more).
and if I really want to take a chance - I can order some small things at the lowest price, but then I give a report that if anything (delivered in 2.5 months, or does not reach at all, or is broken ...) - well, even if I lose the argument - he is guilty ...
blooderr
Message#2866
15.03.19, 12:44
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Tell me ....
The situation is this: I ordered a motorcycle helmet, but for another person. I agreed with the seller to extend the protection of the buyer until May 17, since I am on a business trip and will arrive only in the middle of May. Seller extended protection.
Yesterday people got a helmet and brought me home. Status on Ali received. But I'm still far away. I look at the term of protection of the buyer has decreased to ten days. I am writing to the seller, explained the situation, they say I have not arrived yet and I need to open the parcel, measure it to fit the size ordered. (the seller helped me choose the right size).
But the seller writes that the business I do not know received and will not renew everything. What is the right thing to do? How to extend protection? Even if these ten days pass plus 15 days = 25 days, but I still will not have time to come to carry out unpacking
Blind Drink
Message#2867
15.03.19, 14:01
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Blooderr @ 03/15/19 12:44*
Yesterday people got a helmet and brought me home. Status on Ali received. But I'm still far away.
The parcel is stored in the mail for 30 days. It was not necessary to run to receive immediately. This time.
The term of protection is not the term for making claims, but the protection of the seller against non-delivery (loss on the way) and so on. And the prod will try to extend it in order not to be left without money because of "stolen on the way" - it is better to wait a little longer and still get money if it comes. Once the parcel is received in the mail, the claim counter starts to click. And here - any food will be cut by all means. He needs to get his loot, and he doesn't care about everything. The buyer is now not very interesting to him, but rather the opposite. Especially in terms of possible claims.

Post has been editedBlind Drink - 15.03.19, 14:03
Bigfishczy
Message#2868
15.03.19, 19:52
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But the seller writes that the business I do not know received and will not renew everything. What is the right thing to do? How to extend protection? Even if these ten days pass plus 15 days = 25 days, but I still will not have time to come to carry out unpacking

Well, the seller is essentially right, the parcel is received, the warranty / dispute term is fixed, and the fact that he received another one, and so on, it doesn’t matter to him, even in a dispute, it will be visible when the parcel is received, and the fact that you didn’t confirm it plays you a minus

Post has been editedBigfishczy - 15.03.19, 19:53


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Diolx
Message#2869
15.03.19, 22:38
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Friends, help solve the problem. I wanted to delete the account associated with Google, and deleted only the mail on the account and now when I try to log in via Google, this is highlighted ... (spoiler)
I cannot restore either, because it says that my mail was not found.
I can log into the account only through the mobile application. But I can't get to the online chat.

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Post has been editedDiolx - 15.03.19, 22:41
TAGII
Message#2870
16.03.19, 12:01
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Blooderr @ 03/15/19 12:44*
I look at the term of protection of the buyer has decreased to ten days. I am writing to the seller, explained the situation
nothing to do with it. The system itself reduces this period to 10 days as soon as it sees the status handed over, it cannot do anything in this case.


--------------------
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2. Acer liquid ->Highscreen Blast ->Xiaomi Redmi 3X -> ?
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dvsof
Message#2871
16.03.19, 12:53
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TAGII @ 03/16/19 12:01*
The system itself reduces this period to 10 days as soon as it sees the status handed over, it cannot do anything in this case.

This is not true.
The seller may extend the protection period (as long as it is valid) and in this case, up to a total maximum limit of 120 days. But in the above situation just does not want. You can ask the seller again, indicating that a dispute will be opened without checking the goods. If you do not extend - open a dispute after 14 days from the date of order completion.
P.Lord
Message#2872
16.03.19, 13:01
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The seller can increase the period of protection (as long as it is valid)
quite right
Blind Drink
Message#2873
16.03.19, 13:31
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dispute will be opened without checking the goods
and what will it give?
open a dispute after 14 days from the end of the order.
with what arguments and reason? Did not give time to check?
Funny ...
dvsof
Message#2874
16.03.19, 13:59
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Blind Drink @ 03/16/19, 13:31*
and what will it give?


The purpose of opening a dispute in obtaining additional time to check the goods.

Blind Drink @ 03/16/19, 13:31*
with what arguments and reason?

The reason for the dispute, such as bad smell, without returning the goods, and it can be changed later on the results of the check.

I indicated only that the seller within 10 days from the moment of receiving the parcel can increase the period of protection, and it should be brought to this without blackmail and rating threats.
TAGII
Message#2875
16.03.19, 14:08
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This is not true.
The seller may extend the protection period (as long as it is valid) and in this case, up to a total maximum limit of 120 days.
It can not, if there was a delivery of aliexpress and the system has already reduced the period to 10 days. In all other cases, yes, it can.


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2. Acer liquid ->Highscreen Blast ->Xiaomi Redmi 3X -> ?
3. 3Q Q-pad LC0720C ->Wexler Ultima 7/16 -> ?
dvsof
Message#2876
16.03.19, 14:11
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* TAGII, it is in this situation with the delivery of Aliexpress - can. Checked in person.
TAGII
Message#2877
16.03.19, 14:14
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* dvsof, Xs, half a year ago there was a situation when it was necessary to extend it, it also wrote that it could not. Marinka in the chat, also wrote that when Ali delivered the standard, the term changes the system and neither they nor the food can affect it.


--------------------
1. Nokia 6020 ->Nokia E52 ->Blacview Omega ->Xiaomi Redmi Note 5 -> ?
2. Acer liquid ->Highscreen Blast ->Xiaomi Redmi 3X -> ?
3. 3Q Q-pad LC0720C ->Wexler Ultima 7/16 -> ?
Blind Drink
Message#2878
16.03.19, 15:41
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The purpose of opening a dispute in obtaining additional time to check the goods.
Well, only if ... But you need to get your money. Faster. And a groundless dispute will not benefit the buyer's karma. IMHO.
Why was ordering, knowing that you can not get (and evaluate) - I do not understand.

Post has been editedBlind Drink - 16.03.19, 15:41
dvsof
Message#2879
16.03.19, 16:44
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Blind Drink @ 03/16/19, 15:41*
Why was it ordered

In this case, we consider the situation how to get out without monetary losses to the buyer, who was counting on getting the goods in the middle of May. And the terms of delivery allowed to do it. Circumstances of* blooderrhave changed. Dv, mistakes were made - it was necessary to receive it in a month (or more, by agreement with the post office - I, for example, agreed with the head of the post office to extend storage by phone). But the package has already been received and you need to negotiate with the seller.

Post has been editeddvsof - 16.03.19, 16:52
Reason for editing: tags
Blind Drink
Message#2880
16.03.19, 17:33
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and need to negotiate with the seller.
or with the recipient (real). Although, of course, there will be problems with fitting ... But in any case, even if there was a real person on the spot, it didn’t fit in size (for this reason I don’t order anything that mightn’t be suitable for such parameters, well, or worth a penny and losing them is not a pity) will not be the basis for the body movements of the seller. Only fault / damage. And it can check any, I guess.

Post has been editedBlind Drink - 16.03.19, 17:38
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Message#2881
18.03.19, 01:36
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Ordered one sold three products in separate orders. Tuponul could make a group so that one order was a track number. In general, two orders went to export, and the third was stuck on the first day of shipment to the variety. the center of China 09.03 (status has not changed so far). Others have already passed Frankfurt. In general, I opened a dispute on a problem order for sitting wait for a timer for another 37 days, it is unbearable. In vain did I do it?

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