Basic device verification tests
* # 0 * # device test
* # 7353 # menu with tests
* # 0228 # information on communication, battery.
* # 0842 # vibrating test
* # 2663 # touchscreen information
* # * 4636 # * # * detailed device information Smartphones requiring "Network unlock PIN for SIM card"
or I bought a phone with a regional lock (regionlock), what should I do?How to check Samsung smartphones before purchase using the test menu.AT. What is the difference between Chinese and Korean assembly? ABOUT.
AT. Warranty. ABOUT.
Response to a letter to the Samsung office
Letter from Samsung ([email protected]
Welcome to Samsung Electronics United Support Service.
Thank you for your interest in Samsung products.
Your request number *********** We ask you to indicate it when you
will contact us in the future.All Samsung cell phones, including the GT-I9300 model, are manufactured at the company's factories.
Samsung Electronics located on siteKorea, China and Vietnam.Whereinthe quality of the devices do not differ.
All devices manufactured by Samsung Electronics for the Russian market have the following
Distinctive features: on the back of the device, in the text of the sticker containing the serial and IMEI numbers of the device, the CAS (CASE) logos of the Ministry of Communications of the Russian Federation and the PCT should be present. All
products officially supplied to the Russian market are Russified, accompanied by
instructions in Russian, company warranty card in Russian from the company
If you have any further questions, you can ask them to us by
phone 8-800-555-55-55 (free call from any region of Russia)
or use the opportunity to send us an email
mail using the "Contact Us" section on our website www.samsung.com.
Unified support service
Samsung Electronics Russia
Warranty in Russia IT DOES NOT WORK
. In the case of marriage or repair will have to send back. Marriage usually change immediately or return the money, Repair on average 2-3 months. ATTENTION! The unpleasant situation with handtec during the theft and loss of the parcel. More here AT. If a box without a phone came to the mail or the phone was simply damaged, etc.? ABOUT.
Received a notice, come, fill out a notice on your passport. Then show it, after you have to take out the parcel. You examine it (visually externally). Verify the weight of the parcel with the specified in the track. If you are satisfied with everything then you take it away. If the box is mint or something else is wrong with it. Either refuse it, or ask what would be opening act (SAMPLE FILLING)
. When you open it. If everything suits you, take it home. (You can still take with you someone and the camera and record unpacking on video then there will be incontestable evidence). FAQ MAIL Russia
Opening the parcel in the presence of postal workers. AT. If problems with the goods, noticed at home? ABOUT.
1. In no case do not sign in any papers on receipt, until you open the parcel.
2. Require yourself a legal copy of the attachment list. If he is alone - xeri and claim yourself the original.
3. Open the parcel ONLY at the post office, do not be lazy to check. And do not care if a break, flood, or you will be taken for a madman.
4. If they hiss on you, shout that they will not give up without a signature - make a stone face and call the chief.
and another, the explanation of the official:
In accordance with the text indicated, as on the back of the notice f. 22, and on the reverse side of the form to the internal parcel (f. 116), the addressee puts his signature for receiving the postal item after the words: "the postal item with the correct weight, serviceable packaging, seals and tie was received."
That is, before signing for receipt of the postal item, the addressee must verify the condition of the postal item and its weight.
Thus, only on their own initiative can a client sign a signature without seeing the mailing.
It should be noted that the data on the document that the addressee makes when receiving the postal item must be properly entered in the notification f. 22 or form f. 116 in advance, because before the postal worker brings a postal item for issuance, he must identify the addresseeвЂ™s identity, the presented document and the data indicated in the form.
Task Force Manager
Information Analysis Department
FSUE "Russian Post"
Radyukina Inna Aleksandrovna
If at home, then nothing can be proved by mail, the maximum is to write a deplorable letter to the store and see what it will answer.
If the parcel arrived broken, but it was found at home - you need to send them back within 2 days after it reaches them - he will send another one, just as far as I understand, send it with the package and be sure to complete it!AT. Approximate parcel weight ABOUT. received
SGS 3 weight 555g packed in a soft bag received
GHS 3 weight 775g packed in a hard boxreceived
GHS 3 weight 680g on the track, packed in a hard boxreceived
GHS 3 weight 780g packed in a hard boxUnpacking photosAT. Packing in significant online stores ABOUT. 1. CU:
Box device in a dense cardboard box with transported paper, wrapped with duct tape. box in a plastic woven bag tightened seal. The seal is opened before your eyes under the painting. a photo 2. UM:
Box device in a dense cardboard box with an air-pimply film, wrapped with duct tape. a photo 3. Clove:
A sealed paper bag with an inner protective layer (it is very easy to open it in place of the valve (it is easy to peel off)), inside the box with the device, wrapped in 2-5 layers with an air-poured film. a photo 3. Handtek:
A sealed plastic bag (almost imperceptibly opened is almost impossible), inside the box with the device, wrapped in a 2-5 layer air-puffy film. a photo
AT. The difference between the "gray" and the "white" device. ABOUT.
No inscription of the PCT quality mark, no guarantee for Russia, not localized primers (instruction), for the English delivery - English network adapters. AT. Going to buy a device - tell me what to look for when buying? ABOUT. *#0*# AT. Insurance. ABOUT.
All packages are insured. automatically. AT. Delivery. ABOUT. CU:
to Russia mail DHL
in Russia regular mail clove, UM:
to Russia Royal Mail
, ordinary mail in Russia, or EMS HANDTEC
EMS, pick item Russia Tracked (EMS - NO PAYPAL) and restored Royal Mail.
AT. Estimated delivery time. ABOUT.
Regular mail. 14-25 days.
EMS. 7-15 days.AT. Customs ABOUT.
Customs clearance currently takes 2 days. Registration of papers for the release of the shipment is also two days. Basically, on the fifth day at night, everyone releases. AT. The approximate history of the passage of the parcel ABOUT.
1. international shipping - export (8-14 days).
2. Import (1-3 days).
3. Transferred to customs (2-5 days). (PCI-1-import, PCI-2 export (sending back to the sender), PCI-3 import, export (sending a parcel by country))
4. Processing, left the place of international exchange (1 day)
5. Processing, sorting (sending to the recipient by the address) (2-8 days)
6. Processing, arrived at the place of delivery, delivery to the addressee.AT. How to check order status in CU? ABOUT.
My Account - cuurent orders - Offene Bestellungen - Status AT. Where can I get a tracking number in CU? ABOUT.
Personal Area>package tracking>Copy the 12 digit number>check on dhl.de
>there we find the number CLXXXXXXXXXDE>check it on the site post office
or the package tracking program>follow the package.
AT. What does the international tracking number for tracking a parcel in the mail look like? ABOUT.
[attachment = "908362: tracking.JPG"]
Germany - CLxxxxxxxxxDE.
England - RFxxxxxxxxxGB.
P.S. If you email A tracking number was sent to the mail, so the package was sent.AT. Track Update ABOUT.
Sites and package tracking software do not always update the track in a timely manner, they are delayed, but they are updated retroactively.
The way out, WAIT, panic and snot here nobody needs. AT. How to get an invoice for your order? ABOUT. Handtek
Write a letter to the support service with a request to send an invoice. Filling out the form Online
or directly [email protected] Unlocked-Mobiles.com
Go to My Account Information
and in the order in paragraph If you would like to view / print a pdf version of this invoice, click here
, print. (device weight is not specified). AT. After payment they are asked to send ID & the bank authorization code (bank authorization code) (transaction code), what is it and where to get it from? ABOUT.
Each payment has its own number (payment transaction number), it is usually sent in the form of SMS alerts, in Internet banking (PayPal, personal office of the contact, corn, etc.), or you need to call the bank asking for the transaction number. AT. What does a letter from Hentec look like to send confirming docks? ABOUT.
Order number: xxxxxx
Thank you for putting your first order with Handtec. This is your first order.
a) We can ship to your place of work (nationally or internationally known)
B) Please contact your Bank Authorization Code (or Bank Transaction Code) relating to the Handtec Order. This is a card holder. You can confirm the code to us via email (reply to this email), phone or fax.
c) you can write a letter on your registered card holder and you can send it to [email protected]
us or fax to 0044870 135 4026
Note: If you have paid, please only send the information requested option A or C
If you want to do so
Once information is required.
Thank you for shopping with this app.
[E]: [email protected]
[T]: 0845 644 77 27
I sent them a passport photo and rights. The next day, they requested transaction and authorization codes:
AT. Amount not subject to customs tax, when sent by mail in Russia ABOUT. up to 1000 euros and weighing less than 31 kg in the period of 1 calendar month AT. The amount is not subject to customs tax, when sending by mail (Ukraine) ABOUT. In Ukraine, parcels whose value does not exceed 300 euros (from June 1, 2012, Chapter 55, Art. 374, PP.6.7.) And a weight of 50 kg are not subject to duty. If this amount is exceeded, customs fees are required in the amount of 10% of the excess amount, as well as 20% VAT on this amount., P.S. may be lucky and there will be no tax, but only if you are lucky, if you decide to order, then only by regular mail (DHL, EMS - 100% check) AT. Why was the card removed more than the real value of the goods? O1.
Thank you for your email,
It is down to the number of legitimate reasons.
Contact us or your Transaction Code relating to the payment.
It is a unique code for the card holder. When you confirm your order.
If you have any questions or concerns, please do not hesitate to contact us.
As always, it is our pleasure to assist in any way!
Handtec Customer Services
Due to jumps in the exchange rate (an average of 5% of the total cost is removed), after the money is written off, the amount is returned to the card. O2.
Due to double conversion (rubles>dollars (Euros)>pounds) refer to buying in England. AT. Network adapters. ABOUT.
Clove, UM and Handtec use English plugs (you have to buy an adapter).
CU - European plugs (Suitable for Russia).AT. Localization menu. ABOUT.
In the Android device, the Russian language is initially present, just select in the settings. AT. Is it possible to flash the "gray" device on the official Russian firmware? ABOUT.
Can. AT. How to change your full name in PayPal written in Cyrillic in Latin? ABOUT.
2. Go to "my account", on the right next to the question mark the link "Contact us" ->"Email us."
There you select the Subject = My account
Subsection = Name change
Check the box next to "Last Name and First Name of Individual" and fill in the fields "Used and New Name"
And write something like:
"Hello. Could you change my account name. I wrote it in Russian transcription."
And all waiting for an answer)AT. What additional scans of documents does Handtek require, sometimes Clove? ABOUT.
A copy of the passport with a photo, passport, passport, driver's license. P.S. When paying via PayPal and matching the address of the account / card, additional scans of documents are not required. AT. I found cheapstore royal groupwhere they sell confiscated for just 18 000 rubles! Why don't I advise buying there? ABOUT.
This is a fraudulent site that does not deliver the goods, and the address of their location does not exist. AT. For all users who have problems with the Handtec store, with a refund for a stolen device, etc. ABOUT.
Theme Getting reimbursement with Handtec
. AT. VAT. ABOUT.
To remove the VAT change the country of delivery. VAT is not charged to Russia, directly only to Europe.