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FAQ onBuying Portable Devices Abroad

Content

The topic of buying the desired device can be found inNew items
The fak is aimed at purchasing portable devices, but the described procedures and links will enable you to master the purchase of both mobile devices and accessories and any other product.

Since it's impossible to describe everything, I give links to similar forums and fakie on other resources:ebay-forum.ru | ebay-forum.ru/phpBB2 | Excerpt from ebay-forum.ru | How to easily and quickly buy abroad | How not to lose money, wanting to save money (habrahabr) | Customs FAQ | FAQ by mail to Russia | Wikipedia mail rules | vxzone.com | buy-club.ru | mobile-review.com

Club lovers overseas shopping- bother, we communicate here, we enter the club and ask any questions.

There is no curator in the subject. For questions about filling the caps, please contact the section moderators via the buttonunder the messages or toTopic Starterin QMS. How to do it correctly is writtenhere.

Post has been editedweber666 - 16.05.17, 17:58

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For buyers from Ukraine, mainlyhttp://handtec.co.ukSince the duty is imposed when exceeding 300 euros. You can ask the stores to understate the cost. Do not forget about ebay.com

For those buying from Moscow, it makes sense to look at a purchase abroad only when the goods in Moscow are not for sale at all, or when you cannot buy a cheap gray phone.

For those buying from other cities of Russia, buying abroad is sometimes the only way to buy a phone or other device.

In addition to those stores that are represented in our FAQ, there are other stores, but due to their unpopularity, unverified, and poor performance (no purchase instructions), other stores are not represented.

When buying from Europe’s stores, the phone has a European charge, but it’s not hard to buy an adapter and for English or other charging, you shouldn’t choose a store for this parameter, it’s not a problem to buy an adapter. The charger from America is suitable for our sockets, only an adapter is needed, even though there is another voltage in America. Handtec gives a free adapter bundled with the package, although it is very inconvenient and cumbersome.

The average delivery time from all stores is the same.
Do not forget that in stores different cost, you need the cost without VAT.

If you buy a phone in another country, this is in my opinion the worst option, since in order for the phone to be exchanged or repaired under warranty, you will have to go to the store where you bought the phone, but you can look at it when you buy it. This is also a plus, because when buying abroad phones are not checked, they are not even included, and they can easily send you a phone with a non-working screen or battery, but even phones stolen are insured, so you will return your money anyway lost time. And if a friend buys you and sends by mail, firstly the package is not insured when sending, secondly the price is likely to be higher, since there is VAT in Europe, and here you cannot return it, plus shipping, plus not fact that in the store it will be cheaper.

Purchase on ebay. This is a very cheap option. On ebay sell in particular phones from the United States. As you know, in the US, the system of buying mobile devices is completely different. The phone can be purchased only from the operator and only with reference to the operator. Plus, one of them, their phones are sold for $ 100-200, and on ebay their price is much lower than the others. Ebay is generally a place for advanced buyers, with the first purchase is better not to try. There are cases when the phone can not be unlocked by the unlock code from the operator (rarely it happens), and you only find out about it when the phone comes to you.

PDAPLAZA, in principle, is probably no different from European stores, exceptshipping cost (about 2500r)- This affects the cost of repairs in the future and they certainly speak Russian.

Theoretically, they can steal from anywhere, for this reason, all shops are equal. What is good to order from Handtec? On the parcel there are no identifying marks and accompanying documents that would incline him to steal. Butfor hantec there is no paypal for Russia, if the package is stolen or lost handtec does not return money, money can only be returnedthrough the bankthat is not very fast and convenient.

Post has been editedmainbord - 10.10.13, 20:02

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A quick way to get a bank card

This method is suitable for one-time purchases, if you do not have a card at all and then you are not going to use it, or your card is not suitable.

Contact card
Issued in the "Svyaznoy" communication salons absolutely free. The registration procedure takes 10-15 minutes. You must show your passport, say your phone number and put 500 rub. on the card (minimum payment). When you draw up a card, you will receive: the card itself, a booklet with instructions and a contract (in Russian, with your data in English). To start using the card, you will need to call the answering machine and find out your PIN code (the instruction is in the booklet). You can replenish the card at any Svyaznoy salon or through ATMs (the list is on the link site). When withdrawing your own funds from 1000 rubles at any ATMs on the territory of the Russian Federation accepting MasterCard cards, no commission is charged. When making purchases, Svyaznoy removes an additional 5% of the transfer amount, and in 2-3 days returns this money. There are no commissions. The card is suitable for paying for purchases in regular and online stores, it is easily attached to paypal. There is a SMS-informing service (connected immediately upon purchase) - the price is 49 rubles / month (The first 3 months are free)

Map Corn - Euroset
Card corn issued in Euroset, perfectly attached toPaypal. MasterCard card from"corn". This card is free to maintain, getting it in the Euroset salon takes 5 minutes and is suitable for purchase abroad. Immediately upon receipt, we deposit the amount with a 5% margin. We immediately register the card in paypal, the whole procedure takes a couple of minutes. On the map, inpersonal accountthe dollar will be immediately blocked, the balance on corn will decrease by N rubles at the rate of the Central Bank of the Russian Federation at that moment. Simultaneously, a message about the balance on the account comes from corn, that you bought 1 dollar and the code for PayPal, which looks like this - PP * XXXXCODE. Conversion takes place at the rate of the Central Bank of the Russian Federation on the day of cancellation Further with the purchase we use paypal, to which we have attached the card.
Details on the sitehttp://kykyryza.ru, fact -http://kykyryza.ru/#/faq

Qiwi Virtual Card
http://qiwi.ru/private/cards/qvv/No problem clings to Paypal, a convenient site, many different options for depositing / withdrawing money.

What should the cardholder write in the field, is it empty?

- When paying for services via the Internet, in the field the cardholder (cardholder name) should indicate the thirteen-digit barcode of the card.
- When buying, specify your name and surname.
The site for corn says: "Corn holders have the opportunity to pay through the PayPal payment system. The first and last name are not used when authorizing a MasterCard card. Therefore, you can enter freely formulated First Name and Last Name in Latin. We also recommend entering the words UNEMBOSSED NAME."

You can also use the services
Bank in your pocket (BVK)
Bank "Finservice"

Post has been editedmainbord - 21.08.18, 23:23

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Features of the order in the storehandtec.co.uk

Shop for Russia in the black list. Since there is no paypal, if your package is stolen or lost, the money can be returned only through a bank (Chargeback), which is not very fast and convenient.
Who has problems with the handtec store, please contact the topicGetting reimbursement with Handtec
http://www.handtec.co.uk/support/index.php...=32&nav=0,2- explanations of handtec about cancellation of paypal for Russia.
You can order two types of delivery to Russia “Russia Tracked (EMS - no PayPal)” by EMS, officially express delivery, in practice it goes a little faster and Royal Mail International - by regular Russian mail. It is better to order via regular mail, with EMS there are big problems, parcels are often stolen and they have no support - the EMS does not wish to handle complaints. And the likelihood that the parcel delivered faster, not much more than regular mail.
Since handtec canceled payment via paypal for Russia, you need to pay not with a card (so expensive and unreliable), but through Google Wallet (an analogue of PayPal). When paying via Google Wallet, all you have to do is send the phone to the cart, select the type of delivery and choose the type of payment, the address fields will be filled in from Google. In Google Wallet, all fields must be filled in English, fill in the first and last name as written on the map. After buying from Google, you will immediately receive a purchase letter in Russian, a letter from the store will arrive a bit later.

The charger from the store comes with an English plug, but the store gives an adapter, I must say very uncomfortable. Handtec asks for a lot of additional information when purchasing, so the purchase of goods will not be very fast. The store is not very agile, they may forget to send the postal identifier, they may not answer for several days, generally the correspondence goes on very tightly with them until you ask, they will not write anything. About theft. What is good to order from Handtec? On the parcel there are no identification marks and accompanying documents that would incline him to steal (this is still good for those who buy into Ukraine do not charge taxes). Butthere is no paypal, it is valid only for Russia and there are cases when the store did not return the money after stealing the package and simply stopped responding to messages. In any case, in order to return the money of the stolen parcel, you will need to spend a lot of time and nerves. Examples of stolen packages:
Samsung GT-i9100 Galaxy S II - Purchase (Post # 9859893)
Samsung GT-i9100 Galaxy S II - Purchase (Post # 9925091)
Samsung GT-i9100 Galaxy S II - Purchase (Post # 10020981)
http://www.ebay-forum.ru/phpBB2/topic/5763...37#entry1330737

Supporthttp://www.handtec.co.uk/support/- here you can write a letter to the store, find a return form and a lot of other useful information.

Will an invoice be enclosed in the package, or will there be any paper with a detailed listing of the investments?
Absolutely nothing, only the phone itself is bundled and that's it. In the EMS package, there is a customs declaration CN22, like in any other international package that contains an inventory of attachments, which is a mandatory requirement for opening the package upon receipt, without an inventory, you cannot draw up an act of theft if the package is not damaged or the weight has not changed.

But what about the document that they need to send back with the phone, if there is a marriage?
For handtec there is a special form, on request in support they send it by mail. Fill and ship with the phone.

When buying must send a copy of the documents?
Not necessarily, but they often ask for documents on demand security. Usually it is enough to send the transaction number (you can find it by calling the bank) and driver’s license, if you don’t have a driver’s license, scan a passport, if you don’t have one, scan the civil passport (photo and registration), data should be sent to [email protected]. uk All documents they need to write to you. But most likely, it will be necessary to send them all the documents that are just there and several times.

Can I make a purchase without registering?
Can. To order a registration is not needed. And it has not been working there for a long time (or rather, it works, but through the support service).

Does the store insure the parcel?
Yes insure. There is no need to do anything extra for insurance.

Official response

Thanks for your email,

You can sendfully insuredagainst loss damage or theft,

Please advise if theres anything else we can help with?

Kind regards.

If you have any questions or concerns, please do not hesitate to contact us.
As always, it is our pleasure to assist in any way!

Thank you
Handtec Customer Services
www.handtec.co.uk

What does the package look like?
A sealed plastic bag (almost imperceptibly opened is almost impossible), inside the box with the device, wrapped in a 2-5 layer with an air-pimply film.
Samsung GT-i9100 Galaxy S II - Purchase (Post # 7743929)

What kind of delivery?
Like in Clove, as well as in any other stores in England, the parcel flies to your capital, then ground transportation, in rare cases, to your city by plane.
In England - Royal Mail, then by plane, then EMS.

If a parcel is lost or delayed, write to handtec no earlier than 21 days.

Post has been editedmainbord - 26.01.12, 14:58

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Features of the order in the storecomputeruniverse.net

When buying in computeruniverse (CU, CU), you are given a single-digit postal identifier (if the parcel goes by regular mail, now mostly parcels go through the EMS and the identifier is given immediately) - this is the internal number of the German mail. After sending your orders go to the site in profile from "order" to "package tracking". The ability to track the package after purchase does not appear immediately. As soon as the parcel passes the import, it will have a standard international identifier of the type EExxxxxxxxxDE, if the parcel goes by EMS or CLxxxxxxxxxDE, if the parcel goes by Russia. In CU, now the standard delivery to Russia is EMS. Track the parcel herehttp://www.dhl.de/en.html, here after the import will give an international identifier, and the parcel after that can be tracked by referencefrom here. After the inscription "The shipment is being transported to the destination country" on the dhl.de page with the post ID, which gave the CU, the inscription "UPU code / matchcode" appears with the identifier CL ********** DE - regular mail, EExxxxxxxxxDE - EMS. This is an international postal identifier.

It looks like this

Where to enter a discount code?
Click add to cart (the cart is drawn in the upper right corner), then in the cart select paypal, at the bottom click on the "redeem gift certificate or discount code", enter the discount code. The code is valid only for the first purchase, you can find it here.

The discount code only works for the first time.
About the publication of coupons that give bonuses to the owner
Small FAQ on CU mail id.

During the paymentIt is mandatory to enable the pop-up windows in the browser, and in no case close them (forget about the cross in the corner), if you pay via PayPal after payment (at the end), you must return to the CU website again, otherwise the payment will pass, but the order will not be issued. We'll have to write them a letter.

Delivery to Russia is carried out by plane to Moscow, then by land to your city, in rare cases to your city, the parcel goes by plane.

CU in the annex to the parcel writes the cost already without VAT (VAT). Discount is a separate line.

The type of delivery for DHL is written in CU - this is regular German mail and when crossing customs they will deliver the parcel to Russia, not to be confused with the delivery of DHL Express.

Unpacking video Part 1, Part 2

What does the package look like?
Box device in a dense cardboard box with shipping paper, wrapped with duct tape. The box is in a plastic woven bag tightened seal. The seal is opened before your eyes under the painting.
Samsung GT-i9100 Galaxy S II - Purchase (Post # 7734725)

Where to find email id for tracking?
In the profile in CU My Account ->Invoices ->Rechnung ->Lieferung

Computeruniverse reimburses the cost of shipping to them and sends it back for free; however, the refund amount can only be used at the next purchase.

Post has been editedmainbord - 20.06.12, 20:25

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Google Wallet Payment System

Google checkout since November 2011 merged with Google Wallet (Google Wallet)

This payment system is similar to paypal, only less strict, that is, it helps to get money back, but just like paypal is not a money back guarantee in any case. If there is, always pay through it, very often it is a lifesaver when talking with an unscrupulous seller and simply helps to push the seller to work faster and get the money back. As well as paypal for registration, it takes one dollar and returns it in a month. There are no features compared to Paypal. Very convenient, since it is tied to a google account and market. If you can pay via paypal, if not via Google Walet. If neither is the case, then most likely the store is not very conscientious. Google Walet as well as paypal perfectly helps to return money in case of unsuccessful delivery or theft, in particular, it is very important for buyers from Russia when they buy at the store handtec.co.uk, which does not return money if it is stolen or lost, but in this case google helps us a lot. But Google Wallet is not as strong in returning money as paypal, that is, it will certainly help you communicate with the seller and quickly return the money through the bank, but Google Wallet cannot independently repay you money in a short time in case of unsuccessful purchase.

If you have any problems with the order or the seller does not answer your questions within two working days, we read
https://www.google.com/support/wallet/bin/a...&topic=8955
To return the money in connection with the theft, non-delivery of the parcel, if you sent the wrong, not completely, or not what is written in the description, write herehttp://www.google.com/support/wallet/bin/r...act_type=claimbThis procedure is called claim and is analogous to dispute in Paypal. I send another letter in support before that, in the same place you can ask if you are interested in something else [email protected] Before you write about the order to google, first talk to the seller yourself.

Help and google wallet FAQhttp://www.google.com/support/wallet/
Google does not give guarantees about the honesty of the seller and the quality of the goods, but if you have a google wallet and there are some problems with the seller, they will always help.
Google Wallet Terms of Usehttp://wallet.google.com/termsOfService?type=Buyer
You can manage your account athttp://wallet.google.com/manage

Post has been editedmainbord - 10.10.13, 20:02

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What to do in case of theft of damage to the parcel?

About any actions related to Russia
“The severity of Russian laws is mitigated by the non-binding nature of their execution”
"The law - that the pole: wherever you turn - there it happened"
But it’s not necessary to lower hands and always hammer our mail and customs. But everything, of course, depends on people.

Personal experience.

How to return the money?

To begin with, the most important thing in this case is to issue an act of damage or theft of a purchase, otherwise it will not be possible to prove anything. Do not hesitate to explain to the postal staff why you are supposed to inspect the purchase before painting, do not listen to others in the queue, here you are right and only you. Before buying in the store, specify whether the store sends an inventory of the contents of the parcel, if not, ask it to send it, otherwise it will be impossible to draw up an act from our mail. The description will be any piece of paper with the name of your phone, as experience shows, the staff of the English and German, moreover, do not know, therefore they will not be able to understand anything on the piece of paper, therefore they simply show that it’s written that the phone was bought and it should be there . If you have changed the weight during the delivery, you must immediately call the Russian post office and complain, so you will save a lot of time and effort, and it is better to fix the status on the camera. If the parcel is lost somewhere during the delivery, then we call our mail, we explain the situation, most likely they will send you to the customs first, and the customs will say that they have not seen the parcel and know nothing. Then we write to the seller so that he starts the search for the parcel. Naturally, the seller will say that it’s too early to wait, the deadlines haven’t been released, but for example, I’m writing to the seller after 21 days to make a request to search for my package. If you ordered in a store in Europe (where there is insurance), everything is simple, as soon as our post office recognizes the device as lost, it will send the paper to the seller and he will return the goods for insurance, but if not, you will have to butt with the mail, which is not nice. The act of theft or damage should be drawn up in two copies, which is signed by the head of the postal service, the postal worker and the addressee. One copy of the act together with the attachment of the postal item is transmitted to the addressee. (i.e., even the "gutted" parcel must be left, and with the photograph taken, to send the photo to the store, the looted parcel must also be sent back to the store). We leave the parcel in the mail, because as she goes back to the store and we can not pick it up. If possible, we collect a copy of the invoice for ourselves, take a picture of an empty phone box, a sticker with imei, etc., and a packing box of the store. We take away 1 copy of the act - necessarily! After you have compiled an act, go home and write a letter to the store explaining the situation, after which they will give you a detailed description of what and how to do. There are cases when the parcel goes by ems, and the parcel is stolen at customs, sometimes the ems sends the parcel to the seller without a request.

For both EMS and Russian Post (since ems is just a Russian post office)
If there is no inventory of the attachment, then when inspecting the parcel, an act can be drawn up only when the weight of the parcel is changed and the packaging is damaged, if there is an inventory, then you inspect the parcel before painting and ultimately, if something is missing, in any case, make up an act of theft.

If I have problems with the goods, I noticed at home, then there is nothing to prove to the mail, the maximum is to write a deplorable letter to the store and see what it answers.
Unverified data: if the parcel came broken, but it was found at home - you need to send them back within 2 days, after it reaches them - he will send another one, only you need to send it along with the package and be sure to complete it.

International Postal Exchange Claims Department of the Main Center for Main Mail Transportation (GTSMPP)[email protected]

Quality control and search for mailings
http://fcr.russianpost.ru/portal/ru/home/p.../controlquality

Post has been editedm16kevlar - 07.12.12, 12:44

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Do I need to pay anything when receiving the parcel?

When you receive a parcel, you do not need to pay anything, come to the post office, inspect the parcel, sign and pick up.

Is it possible to order the parcel cash on delivery?
It’s impossible, in foreign countries they have long ago abandoned this system, first pay, (payment occurs only by credit card) and then they send you a package.

Post has been editedmainbord - 14.11.11, 22:48

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How much will the parcel cost?

The cost of the parcel is written on the website, you need the cost without vat, in addition you pay for delivery and a small percentage goes to convert the currency of your card into the currency of the store. In order not to confuse anything, go to the store, put the goods in the basket, choose the payment method, place of delivery and all discounts, after which the store will issue the final value of the package from which you go to Yandex and convert it to rubles, or to the currency in which you have a bank account. Exchange rate for accuracy is better to look at the bank site. At the same time I add a small amount for conversion. When transferring rubles to pounds, for 15,000 it goes somewhere around 300 rub. Do not forget that in different stores there is a different currency, in the stores of England - pounds, in Europe - the euro, in the USA - dollars.

Exchange rates
Internal rate of the VISA payment system
Internal course payment system MASTERCARD

In assessing the final cost of the order should consider:

• Payment method when placing an order (via PayPal, or directly through the card / bank);
  
• The method of conversion when paying via PayPal (via PayPal [+ 2.5% + bank commission is possible], or through the issuing bank [at the rate of the payment system - Visa, Mastercard, or at the rate of the issuing bank, which can be equal to, or as a rule, more than the rate of the Central Bank of the Russian Federation]);
  
• The method of conversion when paying by card / through a bank (at the rate of the payment system - Visa, Mastercard, or at the rate of the issuing bank, which may be equal, or, as a rule, more than the rate of the Central Bank of the Russian Federation).
  

Post has been editedmainbord - 16.06.12, 15:22

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In which language should I fill in the address and personal data?

All data are filled with transliteration. Name and surname can be rewritten from a bank card. In the questionnaire ADDRESS of delivery it is necessary to write STRICTLY in TRANSLITERATION (TEXT TRANSLATOR) (ie, in Russian, but in Latin letters, for example: Gorod, dom, kvartira.) So that they would not write and think where my package was, in case of a translation error in the mail. If the field is small, reduce, for example, instead of kvartira write kv.

Post has been editedmainbord - 16.11.11, 20:30

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How to cancel the order?

In order to cancel an order, you should write a letter to the store in free form, asking to cancel the previously completed order.
The letter must contain all data on the order (for this, simply reply to the letter of order sent to you earlier).
If you have difficulties not knowing the language, useGoogle translatororPROMT translator
Refunds are usually made from 2 days to a week.

Post has been editedmainbord - 18.11.11, 20:25

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Paypal payment system

All about paypal can be read here.http://www.vxzone.com/paypal.htm

This is a payment system. If there is, always pay through it, very often it is a lifesaver when talking with an unscrupulous seller and simply helps to push the seller to work faster and get the money back. Paypal allows you to return the money with a 100% guarantee.Paypal returns the money only if you applied to it no later than 45 days after the purchase (the fact of transferring money to the store). If 40 days have passed since the purchase of the parcel and you haven’t received it yet, in any case, open a dispute in paypal under any pretext: drive for a long time, drive the seller, etc., the main thing is to create a dispute so that you can always get a refund in which case. If no solution is found (no money and no goods), no later than 20 days from the moment of opening the dispute, we transfer the dispute to the claim. When registering, withdraws 1 dollar to confirm a bank card, then this dollar will be returned to you. After registration, you can immediately start shopping. By default, PayPal itself converts the amount of the purchase and takes 2.5% for the conversion. The PayPal course is only known at the time of the transaction. It is necessary to take into account the fact that your bank can convert at its own rate, and maybe at the rate of the payment system (Visa or Mastercard). The course of the payment system (at least a visa) is more profitable than a bank one and it is closer to the rate of the Central Bank of the Russian Federation. How exactly the bank converts can be found in the support service of your bank.Therefore, in paypal immediately after registration, choose the option of converting currency through the bank(Profile ->Additional functions ->My funds ->My preapproved payments are ->Ask available funding sources ->conversion options ->Please invoice me in the currency specified in the seller's invoice.

To return the money or move the seller, there is a so-called disput procedure (dispute), which is described in detail in the link above. In Google Wallet, the equivalent of this procedure is claim. When working with PayPal, it is very important to have an honest conversation and respond on time. If you do not know how to respond or want to receive additional information on your claim, write to paypal at the linkhttps://www.paypal.com/en/cgi-bin/webscr?cm...p;t=escalateTab. If you received a defective phone or a phone does not match the description, a very important role is played by photo and video materials that must be attached to the claim.

Investigation of the dispute goes within 20 days. If at the end of 20 days, the dispute is not satisfied, it is necessary to transfer the dispute to the claim, if the dispute is satisfied, close the claim.

Post has been editedJohnny P - 10.12.13, 09:41

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Features of the order in the storeclove.co.uk

Delivery by plane to the capital, and in provinces by land transport in rare cases to the province carried by plane. Site clove sometimes very slow, this is normal. On weekends the store does not work. Address for sending documents to [email protected] Since December 2010, Clove does not work with paypal.

Ordering order with Clove:

1. Check in.
   
2. Order
   
3. Send an e-mail confirmation of the order.
   
4. If this is the first order, then send another message, where they are asked to either verify the identity with any document, or a confirmation code from the bank.
   
5. Send a message that you have confirmed your payment.
   
6. Sending goods.
   

How is the phone packed?
A sealed paper bag with an inner protective layer (it is very easy to open it in place of the valve (it is easy to peel off)), inside the box with the device, wrapped in 2-5 layers with an air-poured film.A photo.
Packing is normal for international mail. The so-called "small package"http://www.russianpost.ru, http://www.posthouse.ru

What to drive into the field "County / State:"?
The name of the settlement or region, region, republic, etc. It is important that they understand in our mail what you had in mind. Unless, of course, you order in the Russian Federation.

Where to view order status? He writes in his personal account: "You currently have no previous orders."
The status of the order appears in your account, after confirming the documents.

How to add an additional item to the order?
It is necessary to write a message in the clove.

If you write Order Reference CT1 ********** (10/20/2010) - PROCESS in your account, what does this mean?
This means that the order is being processed.

Personal experience:
Motorola Defy - Purchase (Post # 5678937)
Motorola Defy - Purchase (Post # 7106825)

Post has been editedmainbord - 16.01.12, 17:00

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Why the Russian post writes that the declared value (rub.) - 0?

Because the cost of the seller was not indicated in rubles.

Post has been editedmainbord - 20.11.11, 21:05

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I'm new, where do I start?

1. The first step is to decide whether you need it or not. First you need to look at the availability of the device in your city and its cost and compare these parameters with foreign stores.
   Where to buy?
   
2. You need a bank card drawn up on you. The amount on the account of this card should correspond to the cost of your purchase + 5%. Other ways to pay for the purchase can not be. First pay then you send the parcel and you wait until it arrives to you.
   Which bank card to open for purchase in the online store?
   
3. The next step is to determine the place of purchase and make an order (in fact, the money will be taken from you and sent to you by the package)
   Where to buy, and how?
   
4. At this stage, the store will give you a postal identifier, according to which you will be able to track the trip of your package yourself.
   They gave me a mail id, what to do with it?
   
5. And the most important thing is to get the parcel correctly so that there are no problems.
   How to pick up the parcel from the post?
   
6. Next, read the restFAQ on buying portable devices abroadand find out the unknown terms, how to buy, where to look at the condition of the parcel, how to receive and much more. And also do not forget to read the information that is given by the links, both in the messages themselves and in the FAQ header.
   

Of course, for one given message you will not understand anything, so you must read everything. There is a lot of information, for a day and even more so in a few hours you will not understand. If you read 3 A4 pages and did not understand anything, you shouldn’t run and shout about it in all topics, read on, it will help you when buying your desired device, and help you keep your forum clean.

Post has been editedmainbord - 21.11.11, 00:45

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I don’t know English at all, can I make a purchase?

You can buy the product without any problems, all instructions are in Russian and with screenshots. The problem will arise if you need to communicate with the seller, it is necessary when specifying the order, when the package is lost or stolen, when the seller requests additional information. In this case, promt and google will hardly help you, but you can always find a friend who will translate everything to you and help answer. If there are no such people, you will certainly spend a lot of time, but there is an option too, write to the forum, they will help you.

Post has been editedmainbord - 30.11.11, 18:24

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For buying from Belarus

http://www.vxzone.com/custom.htm

Belarus, although it is a country party to the Customs Union, however, used the opportunity to establish more stringent national legislation. According to the customs legislation of the Republic of Belarus, international mailings, within a month, to one person, with a customs value of up to 22 euros are not subject to duty. If the cost of IGOs ​​is from 200 to 1000 euros, a fee of 30% but not less than 4 euros per kilogram is charged for the amount exceeding the norm allowed for duty-free importation.

If an express delivery courier service was used, the duty-free limit is reduced to 10 euros, and in terms of the excess customs duty is paid, at a single rate of 30% of the cost, but not less than 4 euros per 1 kilogram.

Post has been editedmainbord - 06.02.18, 19:25

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The seller sent the parcel again, but my first parcel came to me, what should I do?

There are situations when a parcel is lost or stolen during delivery. In such a situation, the insurance store sends the parcel again or returns the money (at the request of the buyer). If, after a refund or resend, the first parcel did arrive to you,without fail return the parcel or money to the seller, be an honest person!Write to the seller that you received the parcel and ask if he will accept the money, and how they can be transferred to him or need to send the parcel back. The seller will naturally accept the transfer of money. For you, the best way to sell the received phone, and the money back to the seller.

All cases of non-return of money to the seller, ended for all other buyers miserably, the store just stopped returning money. Do not substitute anyone, you do not buy one.

Post has been editedmainbord - 02.10.12, 14:49

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How to return the money if it is stolen, lost the parcel?

There are two types of money back.
1) Refund (refund) seller Refund (rifand)
2) Refund of payment (refund, cancellation of transaction) by Chargeback Bank (chargeback)

No need to hope that everything will "roll", and you will receive your package in integrity and safety, do everything according to the instructions!

A brief money-back procedure (dates are specified for paypal, alipay and other systems are arranged in the same way, terms and terms may differ slightly):
1) After 35 daysfrom the moment of payment(withdrawing money from the account) we write to the seller if there is no goods and no money, go to step 2, and it doesn’t matter what the seller and other people say.
2) 43, 44 dayfrom the moment of paymentcreate dispute in paypal, if there is no solution, go to step 3. Dispute cannot be created no later than 45 days from the moment of payment for the order, otherwise paypal will not be able to help.
3) 63 days laterfrom the moment of paymentWe transfer dispute to the claim, that is, no later than 20 days from the moment of opening the dispute.

Refund
This type of return is provided by the seller. To return money for a stolen or lost parcel, you must contact the store (seller) through support. Write a letter to the store and explain everything in detail. Sometimes this type of return occurs without your knowledge, for example, when you order a headset and a phone, the seller removes money from you, but the headset is out of stock, it only sends you a phone, and returns money for the headset. In general, normal shops ask before changing something in the order. Before you apply for a refund in Paypal or Google Walet, write to the seller yourself and ask them to return the money, especially since paypal and google themselves recommend this, especially if the honest seller doesn’t have to poison the dogs on him, you can negotiate with him.

Chargeback
This type of return is an extreme case if the seller turned out to be dishonest and you paid directly through the card and no one can help you, or you went all the time to contact paypal (45 days). Attention, Chargeback against paypal will definitely turn into a ban on pyapal for the rest of your life. The procedure is valid for 120 for mastercards. If 100 days have passed, and there is no money, be sure to write an application to the bank. You do not need to communicate with Visa or Mastercard, they will not talk to you and send to the bank. Russian representation Mastercard +7 (495) 9377710 The official response of the operator:

We do not work with individuals. In order to cancel a transaction, in any case, you need to contact your bank, and the bank will contact our representative.

You must take the application for a refund in the bank or find it on the Internet. In Sberbank, it is called "STATEMENT OF A DISPUTABLE OPERATION ON A MAP / SARDHOLDER CLAIM", and according to these words I found a statement in Yandex. When you receive an application at the bank, try to clearly explain that they were not swindlers paying for your card number - you paid personally and voluntarily, so you do not need blocking and / or reissuing the card, and charge chargeback for the reason that you have paid pore not received. Ask to make you a copy of your application with a note of admission, it is better to fill in two applications at once and pick up the second one yourself, at the bottom of the Savings Bank statement there is a note of acceptance. In general, the bank must make a copy of it and send it to you signed and stamped. If you take an application at the bank, do not rush to fill it out. Come home and carefully fill in and collect all the materials. It is better to attach all payment checks to the application immediately (screenshot from the store, payment receipt from google wallet), correspondence history with the store, purchase history described in a personal form. Also, for purchases over the Internet in the Savings Bank it is required "ADDITIONAL STATEMENT OF THE CARD HOLDER ON THE OPERATION PERFECT IN THE INTERNET NETWORK"

Chargeback FAQ -http://forum.kidal.org/showthread.php?t=924
Guide to a controversial transit in Sberbank
In general, you can read on the site -http://gladkov.ph/tag/chargeback/
http://www.ebay-forum.ru/phpBB2/topic/4312...k-vopros-otvet/- to read, you must register.

Post has been editedmainbord - 20.05.17, 07:03

[mainbord]

How much can I order a product so that it will not be imposed on duty?

Details can be read here.http://www.vxzone.com/custom.htm

For Russia and Kazakhstan
1000 euros 31 kilograms per month. If the specified norms are exceeded, payment of customs duty in the amount of 30% of the value of the goods, but not less than 4 euros per 1 kg of weight, in terms of exceeding the value or weight norms, is provided.

From 01.07.2010, uniform rates of customs payments are established, regardless of the type of organization that processes mailings (parcel, package, etc.). The rules for state mail and courier services (DHL express, TNT, FedEx, UPS) are now almost the same. In the event that the value of the parcel is less than 1000 euros, and the weight is not more than 31 kg, exemption from customs payments is made.

ATTENTION! It is possible to receive goods without paying customs duties only if the value of such goods sent within one month to the address of one recipient does not exceed 1000 euros. In the case of receipt within one month of goods whose value exceeds 1000 euros, in respect of such excess, customs duties are applied.

If the product is worth or weighs more than the specified norms, then a duty in the amount of 30% of the cost is charged, but not less than 4 euros per 1 kg of weight in terms of exceeding the value or weight norms.

For Ukraine
300 euros 50 kg. The law does not limit the number of mailings, their total value and weight, which an individual can receive duty-free for a certain calendar period. When these norms are exceeded, customs fees are required. The recipient is obliged to pay a 20% duty on the value of the goods, as well as 20% VAT on this amount (from 300 to 1000 euros - 10% duty on the difference in the cost of goods and 300 euros, as well as 20% VAT on this amount). Some categories of goods are additionally subject to excise. The cost of shipping and insurance is not taken into account when determining the cost of mailing (if its weight does not exceed 100 kg, and the cost is 1000 euros).

For the Republic of Belarus
22 euros per month.

Post has been editedmainbord - 07.07.16, 10:07

Reason for editing: New Belarus duty

[mainbord]

Purchase of goods through an intermediary

If the seller does not deliver the goods to your country, this restriction can be circumvented using an intermediary.

You can read more here:
http://www.vxzone.com/middle.htm
http://buy-club.ru/forum/index.php/topic,8...42.html#msg2942

Intermediaries:
Shipito, FAQ
Shopfans
other
https://polexp.com- delivery from the USA and Canada bypassing mail of Russia
http://e4ria.com- service from SPSR USA
http://shopotam.ru/

When buying through an intermediary in any case, the price will be higher, longer delivery and more risk.

A brief description of the purchase from the shipito broker:
Shipito.com(coz. spike, there is a page in Russian - shipitorussia.com) - a company that provides you with addresses in America (and not only) for which you can order goods from stores that are not sent to Russia. How it works, readFAQ, there is Russian-speaking support - [email protected]

We register and get the address in America, which we enter when ordering in the field "shipping address". A bit of math when buying from Amazon through Shipito (order at your Torrance address):
$ xxx, xx + $ xx, xx (delivery within the USA) + $ 1 (photographs of the contents are required, otherwise 1% of the cost of the goods is paid when sending) + $ 8.5 (spike services) +shipping / insurance to Russia= final cost here.

IMPORTANT: when ordering from Amazon to Shipito in Torrance, state tax (9.75%) is not charged (but, just in case, always check when paying)

Advice: when sending from Shipito to Russia, use USPS Priority Mail (regular mail), and not USPS Express Mail (EMS) - a bit cheaper, very often it turns out faster (10-12 days on average) and notproblemswith EMS;

Post has been editedmainbord - 14.07.14, 19:40

Reason for editing: shopotam