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FAQ onBuying Portable Devices Abroad

Content

The topic of buying the desired device can be found inNew items
The fak is aimed at purchasing portable devices, but the described procedures and links will enable you to master the purchase of both mobile devices and accessories and any other product.

Since it's impossible to describe everything, I give links to similar forums and fakie on other resources:ebay-forum.ru | ebay-forum.ru/phpBB2 | Excerpt from ebay-forum.ru | How to easily and quickly buy abroad | How not to lose money, wanting to save money (habrahabr) | Customs FAQ | FAQ by mail to Russia | Wikipedia mail rules | vxzone.com | buy-club.ru | mobile-review.com

Club lovers overseas shopping- bother, we communicate here, we enter the club and ask any questions.

There is no curator in the subject. For questions about filling the caps, please contact the section moderators via the buttonPictureunder the messages or toTopic Starterin QMS. How to do it correctly is writtenhere.

Post has been editedweber666 - 16.05.17, 17:58
m16kevlar
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Content

1. Order
2. Features of purchase from different countries and stores
3. Shipping
4. Receiving

Post has been editedmainbord - 01.09.13, 17:30
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Where to buy, and how?
  1. Use the services of online stores verified by many forum users.
    Reliability, convenience of purchase and decency of shops is confirmed repeatedly.
    Prices are higher than on ebay, but there is a guarantee, insurance, full set, the name of the store, all devices are not tied to the operator.
    computeruniverse.net, purchase instructionstime, two, Video registration instructions , Video purchase instructions
    clove.co.uk, purchase instruction
    Flea market- sectionsavagemessiahzine.com. Here the users of our forum sell both new and used devices.
    unlocked-mobiles.com, purchase instruction, TECHNICAL SUPPORT [email protected]in Russian
    handtec.co.uk, purchase instructionstime, two, three, shop for Russia in the black list. Since there is no paypal, if your package is stolen or lost, the money can be returned only through a bank (ChargeBack).Anyone who has problems with the handtec store, please contact the topicGetting reimbursement with Handtec
    telefrog.de- site only in German.
    expansys.com- not delivered to Russia.
    dealextreme.com, purchase instruction- accessoriesWe don’t buy more here, the store behaves badly, only you lose time and money.

  2. Search for a suitable seller at the international auction e-bay EBay auction. Full Russian description: Attached fileeBay.rar(662.13 KB)
    You can learn about the main points and all the subtletieson the specialized e-bay forum
    I will briefly describe the situation with ebay. This method is not recommended for those who make their first purchase, due to the fact that without a certain shopping experience and knowledge of English (ability to usea translator), it carries some risks, since you literally become the pioneer. When buying on ebay, first of all you will encounter the right choice of seller. Well, when you go into the topic and a few people have already found a seller on ebay, but this is rather an exception to the rule, so you have to look for everything yourself. That is, first of all, buying on ebay is associated with the risk of choosing an unreliable seller, but paypal will often be saved here for a refund, but no one will return your time and nerves, and the rating system helps a lot when choosing a seller. In most cases on ebay go due to the lack of the device in other stores, low cost, or buying cheaper used devices. Basically they sell devices that are locked to work with one operator (the so-called branded devices, for example: tmobile, AT & T, Sprint), after purchasing such a device you need to purchase an unlock code from the operator, it will be provided either by the seller, or you will find others on the same ebay sellers, or in another store, or it is possible by some kind of firmware methods. But, unfortunately, there are cases when the device does not work in any way to untie the device from the operator - the risk of buying on ebay is also associated with this. There may still be difficulties in delivery - the package will simply be stolen, paypal will partly save here, but not always, on ebay there are big problems with this regarding trusted stores where your package is insured, and you will spend much less effort and nerves to get your money back and lose at least time. More information about buying on ebay can be found in other sources.

  3. aliexpress - https://aliexpress.comMarketplace similar to ebay

  4. Find untwisted or little-known store and, making sure of the order, make an order there.
    This method is not recommended for those who make their first purchase, due to the fact that without a certain shopping experience and knowledge of English (ability to usea translator), it carries some risks, since you literally become the pioneer. Actually, this method differs little from the purchase on ebay, but differs in a more complex search for a buyer.You may be lurking: bad faith, lengthy deadlines, "sluggish" work technical support site. Of the advantages, it is worth noting that you can find very "tasty" prices for a device with a very good store service (as lucky as you are), all kinds of applications "as a gift", low prices for delivery, etc.
    There is a proven google store search method by device model name. The actions look like this: insert the name of the desired device without Russian letters into the Google search box, for example HTC Desire HD and assign the magic words “price vat” (enter without quotes) to it. As a result, we get a bunch of links to various overseas stores. First of all, when choosing, one should pay attention to several things: whether the store sends to Russia, by what method the shipment takes place; payment method; adequacy and speed of support. We recall the knowledge gained at school in English (sometimes German), but if it is not enough, thenwe armand we go to the storm of the vending site. We are interested in the following: terms, delivery, paying method, support, contact us. If desired, you can simply go through the "contact us" or "support" item to the support mailbox and directly ask about any nuances in the letter. I want to note that foreigners (especially the British), always try to understand you, so do not be afraid and feel free to translate in Google, but try to do with simple sentences, without complicated structures.


Post has been editedmainbord - 09.09.17, 01:33
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Which bank card to open for purchase in the online store?

General recommendations - VISA Classic or Mastercard Standart will work in most cases. VISA Electron and similar may come up, maybe not, you need to check with the bank and in the store. Usually the store website has a list of accepted cards. In addition, when opening a card in a bank, you can clarify whether DATA Bank has any restrictions when paying online and working with paypal. To the question whether my card is suitable - it is easier to try, if it is not suitable - nothing terrible will happen, the payment simply will not work. In any case, you must have the following card details: Name, Last Name, Card Number, Valid up to months / year, CVS code - three digits on the back, after the card number.

A quick way to get a bank card

Post has been editedmainbord - 04.02.12, 14:07
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If I buy the device abroad, will there be a guarantee in Russia?

Warranty in Russia on the device - no! Tested in practice. For repairs under warranty, you can send the phone to the store, with the cost of shipping both in one direction and in the other you pay. Computeruniverse reimburses the cost of shipping to them and sends it back for free; however, the refund amount can only be used at the next purchase. If the device was purchased on ebay, then the warranty and repair depend on the seller, but mostly when buying from ebay you do not have to rely on repair and warranty.

In the case of an order in the online store through an intermediary, there will most likely not be a guarantee. When ordering through an intermediary, not to worry that you may get a defective device, you can order from the intermediary a service for checking the phone for operability (the cost of the service is 1-5 pounds sterling), and with peace of mind expect the device to arrive at your home. Such a service is for example provided at the Clove store.

Post has been editedmainbord - 15.06.15, 11:20
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What is VAT?

VAT (Value-added tax) is a VAT (value added tax) in EU countries and many other countries. When buying goods in online stores, this amount is usually automatically deducted when choosing the region of delivery, of course, if you are outside the EU zone. It is possible that this amount was not originally included in the price and should not be counted upon to deduct the tax%. Russia, Ukraine and Kazakhstan are not included in the European Union, therefore, when purchasing goods from Europe to these countries, VAT is deducted from the cost. If you are buying yourself in another country, make sure that you are given a Taxfree form for VAT refund, and it is better to find out whether they prepare such documents at all so that you can return it at the airport or at the border. To return VAT at the border or at the airport, contact the form, the machine itself, your passport and account (look for the signCash Refund).

Post has been editedmainbord - 06.07.12, 11:35
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Which delivery option to choose?

USPS (The United States Postal Service (U.S. Postal Service),site) - American mail, provides services EMS. There are three types:
1. First Class Mail or Surface / Sea. The cheapest view, without tracking and insurance, with a restriction on weight and size, is terrestrial, very slow. I do not recommend for one reason, extremely long delivery to the country of the recipient, can go for a month or more. It is advantageous to send light low value items (covers, styluses, etc.)
2. Priority Mail. More expensive than First Class Mail by about $ 10 regardless of weight. Differences: there are no restrictions on weight and size (more precisely, they are, but very loyal, you are not going to send the TV), there is tracking and there is insurance. The timing is the same as First Class Mail. It is advantageous to send valuables when the extra $ 10 is unprincipled. Delivered in Russia by regular Russian Post.
3. Express Mail. Same as Priority Mail, but via EMS with courier delivery to the door. Delivered in Russia via EMS.
4. Airmail (aka USPS Priority Mail International, aka RM Airmail) - airmail. Online tracking is absent, cheap quickly, delivery to the recipient country is 5 days on average. The package will arrive at your post office or at the main post office in your city.
5. DHL - In Germany, this is regular German mail, after customs they will deliver the parcel to Russian mail, not to be confused with DHL Express (express mail)

Canada Post Postes Canada,site- Canadian, does not provide EMS services for individuals.

Royal Mail,site- English post, in Russia goes by regular mail.

Post of Russia,site, EMS Russian Post,site- Russian Post and its subsidiary providing EMS services.

EMS (aka USPS Global Express Mail, aka USPS Express Mail International) is a service for express delivery of shipments, an absolute majority of postal organizations participating in the UPU (Universal Postal Union) provides it. Delivery by courier takes place at the address you provided, i.e. "to the door." If you are told that the delivery will be via USPS, for example, and the seller is normal, most likely it is EMS.HereEMC service phones in Russia. EMS is a Russian post office.

DHL in German stores, this is regular Germany post, in Russia it will be delivered by regular Russian post.

Upon delivery by courier services (DHL express, FedEx, TNT, UPS), the duty is charged depending on the law of your country, or the tax is imposed on parcels with a lower cost than normal delivery, or imposed on any parcels delivered by courier service.

For Russia, from 01.07.2010, uniform rates of customs payments are established, regardless of the type of organization that processes mailings (parcel, parcel post, etc.). The rules for state mail and courier services (DHL, TNT, FedEx) are now almost the same. In the event that the value of the parcel is less than 1000 euros, and the weight is not more than 31 kg, exemption from customs payments is made.
ATTENTION! It is possible to receive goods without paying customs duties only if the value of such goods sent within one month to the address of one recipient does not exceed 1000 euros. In the case of receipt within one month of goods whose value exceeds 1000 euros, in respect of such excess, customs duties are applied.
If the product is worth or weighs more than the specified norms, then a duty in the amount of 30% of the cost is charged, but not less than 4 euros per 1 kg of weight in terms of exceeding the value or weight norms.

In Russia, the general restrictions for courier services to which FedEx belongs are exactly the same as for state mail. An individual can only receive goods without paying customs duties if the value of such goods sent within one month to one recipient does not exceed 1,000 euros. The weight of shipments during this period should not exceed 31 kg. Daily limit, not more than 200 euros the total value of all goods in one day. In the absence of an excess of 200 euros registration in the general register, the documents from the recipient are not required. Taxes, duties, VAT are not charged. In the event that the limit is exceeded, individual registration with payment of taxes and duties is required. Shipping costs are always considered without regard to shipping costs. Each shipment must contain the value of the investment. In each parcel worth less than 200 euros should be no more than 5 products of the same product group.
To legal entities: in order to make a parcel not taxed, its cost should not exceed 200 euros, based on the calculation - the cost of the investment + $ 3 for each kilogram of investment.

Post has been editedmainbord - 01.09.13, 17:31
m16kevlar
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They gave me a mail id, what to do with it?

If this number is in the international format, for example, RFXXXXXXXXXGB, then the parcel can be traced on the following sites:

gdeposylka.ru- tracking before import
track-trace.com- tracking before import
parcelforce.com- EMS shipments are tracked here, a detailed tracking path.
russianpost.ru- Russian mail site, here the parcel usually appears only after export (assignment of an international identifier), but it all depends on the type of delivery. For example, when you purchase parcels via EMS, the parcel can be tracked immediately after sending.
trackchecker.info- A program to track from your computer to windows.
Packetracer- A program to track from the phone on the android.
TrackMyPackage.ru- program to track from computer to windows

Basically, all sites or tracking programs take information from the official site.russianpost.ru.

If the identifier is from one number only, for example 551333137413, this is the internal number of German mail. It can be tracked on the website.http://www.dhl.de/en.html, or in the personal account of CU, or another German store. As soon as the parcel reaches the international mail and is sent for export, it will have a standard international identifier of the form CLxxxxxxxxxDE, which will appear on the sitehttp://www.dhl.de/en.html, according to which the state of the parcel can be monitored as on the sitehttp://www.dhl.de/en.htmland the links at the beginning of the message.

Post has been editedmainbord - 18.04.13, 19:02
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How much is the parcel?

All questions on postal identifiers.
FAQ for impatient or when to start worrying?
mini FAQ for "waiting"- those who have already ordered and received a mailing ID.

First of all, do not shout that your package has been going on for too long, especially here in the forum. Do not cry like this: "Aaaaa, he has passed the customs for the day, and I already have two there ...", etc. If your package did not change its status for less than 10 days, you should not worry about it at all, let alone write to the forum. For security reasons, do not post your email identifier (track number) on the forum and do not write anywhere that you have purchased the parcel. As the practice of numerous purchases by many people shows, something is rarely lost, it often happens that they do not update the status of the parcel, although the parcel goes - this applies only to the Russian post, from December to February the parcels are delivered more slowly, due to holidays. The package may hang for up to a couple of months, rarely, but there are such cases. The minimum delivery time is 5 business days. It also happens that you received a package, and your package did not appear at all on the Russian post office website.
For complacency you can read onebay specialized forumsections: aboutmail and customs FAQ for impatient or when to start worrying?or focus ongdeposylka.ru statisticsby selecting the appropriate country of departure, or to view the postal identifiers of recent buyers in the subject of purchase of your device. Also for these purposes there is a website.http://sms-track.ru/

14 . , , 5 60, . download



Typical delivery times:
from store to import - 8-15 days (usually the longest stage)
from import to customs - 1-3 days (according to the law of the Russian Federation no more than 10 days)
from customs to sorting - 1-5 days
from sorting to receipt - 2-10 days

Post has been editedmainbord - 15.06.15, 11:24
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How to pick up the parcel from the post?

How to properly receive the parcel in the mail on the notice (gurr.ru)
Opening the parcel in the presence of postal workers (ebay-forum.ru)
Organization of reception, processing and delivery of simple and registered correspondence (do.rksi.ru)
From the FAQ mail of Russia

No need to hope that everything will "roll", and you will receive your package in integrity and safety, do everything according to the instructions!

Receiving a parcel in the post of Russia. If there is no notification yet, but you looked at the identifier that the parcel theoretically should already be in the department, then you can come to your post office and, having given the postal service staff the identifier of your parcel and passport, ask them to search (you can’t do this by phone) they have the right to refuse you, but if people are normal, they will look at the package. If the parcel by identifier has come, but the notification has not yet arrived, you can also do it, but again the staff has the right to refuse you. Along with the parcel, there should be an inventory of the parcel, it is better to ask the seller before buying, without an inventory, if the parcel is whole, it is impossible to draw up an act. Since the parcel is international form f.107, it is not provided for it, and in this case, the inventory is the customs declaration CN22, in which there is a seal of the mail, the cost of the parcel and its contents. If you still received a notification, go along with it and your passport to the specified (our) post office, we give the completed notice,without a signaturemail worker. Further you anywayat firstinspect the cargo and all the insides, and if everything is in order therethensign up. For any attacks by postal workers that this is done in reverse order, ask for confirmation in the Postal Service Provisions, where the procedure for issuing it with this sequence is described in detail and clearly. Who wants to see for himself, readhttps://www.pochta.ru/…40e6-a483-ba29982cd6dd
4.4. Parcels with an inventory of attachments (f.107), upon delivery to the addressee, are subject to opening at the postal service in its presence. The exception is made by those cases when the addressee refuses opening, about what does the corresponding mark on the back of the address part the form of the accompanying address f.116.
If, when checking the attachment, it is intact and will correspond to the inventory, then the postal item will be issued to the addressee in the prescribed manner, and the act f.51-c will not be drawn up.
If, when opening a parcel, a shortage, replacement, full or partial damage or damage to the attachment is found, then a 51.5-в act is drawn up by the postal worker, which is signed by the head of the postal service, the postal worker and the addressee. The certificate f.51-in is drawn up in four copies. The first copy of the act together with the parcel (or only the attachment) is transmitted to the addressee. The second is sent to the name of the head of the transit mail facility from which the parcel was received. The third - in the place of receiving the parcel. The fourth is stitched to the documents of the postal service object that produces the package.
In case of refusal, politely ask to call the head of the department - only he will actually decide to take on any responsibility (in fact he must be present at the drafting of the act), simple postmen will persistently bend their line.
As an option, offer until the end of the inspection to take your passport, if they feel insecure.
If you are denied access to the package without a signature, there is no head on site and a compromise is not found, then we write an official complaint addressed to the head of this post office.
If when checking the attachment it turns out to be intact or will correspond to the inventory, then the postal item is issued to the addressee in the prescribed manner, and the act is not drawn up.
If at the opening of the postal item a shortage, replacement, full or partial damage or damage to the attachment is found, then the postal worker draws up an act, which is signed by the head of the postal service, postal worker and addressee. One copy of the act together with the attachment of the postal item is transmitted to the addressee. We leave the "gutted" parcel, it should go to the store, the store will return the money to you only after the parcel returns to it). It is better to receive the parcel and act to photograph on the spot, then to send to the store. We leave the parcel in the mail, because as she goes back to the store and we can not pick it up.
With regard to international mail, one copy of the act is sent (sent) to the customs authorities where the customs clearance of these items was made (must be done).
The addressee may refuse to open the postal item, and he makes an appropriate notice on the notice, which is the basis for the refusal to satisfy the claim of shortage, replacement, full or partial damage to the attachment.
In addition, for all questions, you can and should contact the help desk of FSUE Russian Post 8-800-2005-888 a free call, with a detailed description of the problem and the requirement to clarify the situation and take action.

1. In no case do not sign in any papers on receipt, until you open the parcel.
2. Require yourself a legal copy with an inventory of attachments (CN 22, CU gives them 10 pieces). If he is alone, copy and claim the original.
3. Open the parcel ONLY at the post office, do not be lazy to check. And do not care if a break, flood, or you will be taken for a madman.
4. If they hiss on you, shout that they will not give up without a signature - to make a stony face and call the chief.

And yet, the explanation of the official:
Dear ****!

In accordance with the text indicated, as on the back of the notice f. 22, and on the reverse side of the form to the internal parcel (f. 116), the addressee puts his signature for receiving the postal item after the words: "the postal item with the correct weight, serviceable packaging, seals and tie was received."
That is, before signing for receipt of the postal item, the addressee must verify the condition of the postal item and its weight.
Thus, only on their own initiative can a client sign a signature without seeing the mailing.
It should be noted that the data on the document that the addressee makes when receiving the postal item must be properly entered in the notification f. 22 or form f. 116 in advance, because before the postal worker brings a postal item for issuance, he must identify the addressee’s identity, the presented document and the data indicated in the form.

Respectfully,
Task Force Manager
Information Analysis Department
Claims Department
Quality Directorate
FSUE "Russian Post"
Radyukina Inna Aleksandrovna


Receiving parcel by EMS, after the parcel arrived at your sorting center (they simply wouldn’t give it to earlier), call EMS and make out the parcel for pickup! Take away as quickly as possible. It is necessary to receive in the center of issue, because when you receive the parcel from the courier, you can not draw up an act of theft and in which case you return the money. No notification will come to you, unlike in the Russian post. When you receive an EMS parcel, you need to sign it before it is received, if the external condition of the parcel suits you (this is indicated next to your signature). Carefully inspect the appearance of the package to notice even the slightest cut the size of a hand. We always open it with an employee of the post office, we ask you to open it personally if necessary. In case the courier arrives and brings you a parcel when you are not, notify the concierge in advance, your neighbors, home, so that they do not sign for the parcel and receive nothing If the courier arrived and found you, refuse the parcel and say that you will receive it in the sorting center. Everything else is similar to regular mail.

You can refuse to receive it in any case (empty, suspicious or full package arrived) and calmly receive a refund from Paypal, but only after the seller receives your package. Parcel must go back to the sender.
If the parcel was opened, but did not sign in receipt and must have made an ACT - you can get a refund from the seller (refund) or agree with the seller to resend the order.
If I signed the receipt for the parcel, opened and found only the air - no one will return anything and nothing will be proved.

Receiving a parcel at the post office of the Republic of BelarusSince the methods of receiving by mail in Russia and Belpochta differ significantly from each other, I enclose the following information received from the Head of the International Post Office of the Belpochta RUE:
According to Article 5 of the Universal Postal Union Convention: any postal item belongs to the sender until it is delivered to the addressee.
In this regard, the recipient may, in the post office, demand opening of a registered shipment only after issuing a receipt for the notification and receipt of the shipment, which has a customs declaration with an inventory of the item being sent and has an obvious shell damage or weight difference.
1. If when opening a shipment, the attachment sent in a small package corresponds to the attachment specified in the customs declaration, and there are no obvious signs of damage to the attachment, then the Opening Act will not be drawn up.
2. If the attachment is damaged or does not meet the requirements specified in the declaration, an autopsy report is drawn up, in which the employees of the post office and the recipient sign that they are familiar with the act.
The recipient takes this shipment and writes a statement about the receipt of compensation regarding the identified deficiencies with the attachment of relevant documents confirming the violations found. This statement, together with the act, is sent to the complaints department, which investigates and, after identifying the perpetrators, decides on the payment of compensation.
3. Refunds are paid in the event of damage to the attachment, if the damage was caused by the postal services, and not the fault of the sender who chose the package not according to the nature of the item being sent, as well as in the case of theft or loss of part of the attachment in the registered items.
4. If the customer has ordered the goods in the Internet shop, and the sender has sent the goods not in accordance with the order, the postal services are not liable. Return of such goods is made at the expense of the recipient after repacking the goods into a new shell and drawing up new accompanying documents. In such cases, the refund of money paid for the goods is made after resolving issues between the sender and the recipient without the participation of the postal service. In this case, the sender to the attachment can be attached to the Act of opening. If the customs payments were accrued to the consignment and the client paid them when they were received, the customs payments will not be returned either. Refund of customs payments can be made only by the decision of the customs authorities.
5. The sender, before receiving a small package and issuing a receipt for the notice, may familiarize himself with its contents only by the records in the customs declaration or by the records in the customs receipt voucher drawn up for the accrued customs payments.


Post has been editedCT.DAW - 24.03.17, 10:51
Reason for editing: Corrected the link to the rules
m16kevlar
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What to pay attention in the first place, what and how to check?

Firstly, it is unlikely that you were the first to buy this device, in the corresponding forum topic you can gather information based on the personal experience of the predecessors. If there is no such topic / little information / you are really a pioneer, then you should act according to the standard verification scheme:
- by external inspection we check the presence of seals and the integrity of the slotted screws in order to make sure that the device has not been opened.
- stable on-off, as well as work both in active mode and in standby mode
- if it was not agreed upon with the purchase, then there should be absolutely no defects on the body, scratches of the slots, etc.
- we check originality of accessories and the battery in a set
- operability of all modules: wireless modules and device connectors.
- Be sure to check the operation of all buttons and sensors.
- camera work both on the photo and on video

mainbordI would look:
1) the phone did not open - due to the condition of the screws (before that, I would first have watched the video on disassembling the device to understand what needs to be twisted to disassemble it).
2) the presence of scratches on the screen and the number of dead pixels, while the screen must be wiped well and look at a large angle under the lamp
3) the presence of cracks, scratches, abrasions on the body
4) original battery, before you buy, find a photo of the original battery
5) Does the phone work with its Sim-card, check if the network is catching
6) signal level and tried to call someone with two-microphone noise suppression, if there is one, to check two microphones and a speaker
7) checked the speaker for music
8) I checked the USB and HDMI connector, I complete the charging and USB cable
9) photos and video camera
10) camera flash
11) Bluetooth, Wi-Fi (transfer file, connect to network)
12) fingerprint sensor
13) proximity sensor, light sensor
14) touch and mechanical buttons
15) headphone jack
16) front camera

Post has been editedmainbord - 02.12.15, 21:29
m16kevlar
Message#12
31.01.11, 08:21
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What if I found a marriage?

It is extremely rare, but it happens. The first thing to remember: rudeness and rudeness to the store / seller does not help, even the opposite. It should be politely addressed in a letter outlining the essence of the appeal. In case of insufficient knowledge of the English language, ask for help from friends / acquaintances or use an online translator, breaking the text into short, succinct sentences. Believe me, in most cases you will be understood immediately or will try to understand, asking clarifying questions in the process of correspondence.
For reputable online stores, everything is usually solved relatively simply - in most cases you will be offered to replace the product, although shipping costs in one direction and in the other direction usually lie on the shoulders of the buyer, although there are exceptions.
The little-known and unreliable offices that you have chosen to buy, tempted by the cheapness, are likely to be sluggish to answer, politely or not very well refuse, well, in general, "the miser pays twice."
If the purchase was carried out on an online auction site Ebay, thenspecialized forumto help you. It is possible to ask a question by creating a new topic, or to familiarize yourself with the experience of other buyers, thus outlining a plan of measures to address the situation.

Post has been editedmainbord - 04.12.11, 22:06
mainbord
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20.07.11, 15:47
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Will the Russian language in the firmware?

For android:
Android OS FAQ

For other operating systems.
Most often, there is a Russian language or you can flash a Russian firmware on the device, if there is one.

Post has been editedmainbord - 14.12.12, 11:13
mainbord
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07.08.11, 14:37
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How best to pay by card directly or through the payment system?

When paying through payment systems (PayPal, Google Wallet), your card details are not communicated to the seller, the refund (especially on ebay) is much easier. When paying via paypal, you are guaranteed to return your money. In the CU store, payment via PayPal is also more cost effective. Conclusion: if you can pay only with a card, then the seller most likely is dishonest, so if there is a payment system, be sure to pay through it (spend the extra 10 minutes on registration and save a lot of money, time and nerves). You pay directly with the card only if you are 100% sure of the seller and you or your friends have already bought something in it, but it is better to look for another seller or store where there is a payment system, and even more so if it is one of your first purchases.

Post has been editedmainbord - 10.12.12, 20:00
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28.09.11, 21:37
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Which currency conversion option is more profitable in PayPal or in a bank?

Bank rate, as a rule, is more profitable than PayPal rate. But it is always better to check.

Post has been editedmainbord - 10.02.12, 01:50
mainbord
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29.09.11, 21:05
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Do shops work on weekends?

Almost all the shops on weekends do not work. If you ordered on Friday, you do not need to shout anywhere that the store does not want to send you a mail identifier (track number) or reply to your letters neither on Saturday nor on Sunday, wait for Monday, the seller will answer you.

Post has been editedmainbord - 10.02.12, 01:50
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05.10.11, 00:29
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Untie the device from the operator

Unlinking from the operator requires only carrier telephones, such telephones are usually sold on ebay, in all European telephones there is no binding to the operator. Operator phones are sold with a contract and at a low cost, but they are blocked to work only with SIM cards of this operator. Such devices are sold only to customers who are serviced for a certain period of time, that is, you will not be able to come to the United States, buy an AT & T sim card for $ 10 and buy a phone for $ 100, firstly you simply won’t sell it. second, even if you later sell your phone and terminate the contract, you will still be required to pay a monthly fee for it (or pay a fine, usually these phones are sold), for the same reason your friends from the USA will not buy you anything. On ebay, they sell a lot of phones attached to the operator without any contracts, read the detailed description. If the phone is mobile, but it is untethered from the operator, something like "gsm free", "full gsm unlocked" and so on will be written. Unplugging the device from the operator most often occurs by buying a ready-made code and entering it into the phone. Also, quite often there is a software disconnection from the operator. This happens most often on Samsung and LG phones. Do not confuse the decoupling from the operator with the unlocking of the bootloader, they are two different things and they do not have a connection between them. Basically, the cheapest ebay phones are carrier-only, tied to one operator. There is a small pitfall - there are cases where the phone’s unlink code from the operator may not be suitable, wherever you order it, in this case, the software unlinking of the phone from the operator can save it, but it is far from everywhere, you should also pay attention to it .

Unlock Resources:
http://www.unlockallcellular.com- $ 25 unlocking, proven good service.
http://sim-unlock.net/- 5 Euro, one hour.
http://www.swiftunlocks.com/
http://www.cellunlocker.net/
http://www.cellunlock.net/Default.asp- unlocking for $ 40
http://unlockcode247.com/
http://ebay.com- in the search drive in unlock code and the name of your device
Distributing unlock codes for Motorola devices

After you have entered the unlock code, he will never ask him again even after the firmware.

Non-operator phones are so-called sim-free, they were initially sold "free" and were never blocked by the operator. In carrier phones there is an operator firmware and a bunch of unnecessary applications, there are also inscriptions on the case with the name of the operator.

The experience of getting the phone’s decoupling code from the operator when buying a phone for the full cost from the US operator t-mobile

You have a phone purchased at full price and there is a check. When buying a contract was not concluded, and the number (and SIM) card was not bought. Purchased only apparatus. After shopping, go tohttps://support.t-mobile.com/caseSubmitForm.htmlThis is a text chat with T-Mobile customer support. We read the chat with the words "Unlock code for<model>from T-Mobile full-price purchase ". A support staff member should ask a couple of questions and accept the unlock request. At the same time, they will want to know: full name and last name, phone IMEI, phone number and email. You must specify your current mobile phone.Important:You should get an unlock order number. And you will be asked to fax a check from the store to the number 1-813-353-6557. The check should show, 1) that the device was purchased for the full price, 2) model of the device 3) IMEI of the device 3) your name and surname. The first sheet of the fax (before the check) must be sent to the cover page, on which specify:
  • ATTN: SIM Unlock Team
  • Remedy Form # (application number that you were told)
  • Customer's Full Name (your first and last name, as you indicated in the chat)
  • Contact number (your phone number specified when placing the application)
  • Customer's Email Address (optional) - your email address.

Copy of the original sales receipt of the handset. - (this is actually the check that comes with the 2nd fax sheet and is).

If everything is fine, then in 3 days an unlock code will be sent by email. Re-request they allow you to post no earlier than 7 days.

Post has been editedmainbord - 19.03.14, 10:10
mainbord
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05.10.11, 16:41
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For buyers from Ukraine

In Ukraine, the duty is not subject to parcels whose value does not exceed300 euros (from 01.06. 2012,Chapter 55, Art. 374, pp.6,7.and onUkrainian language), and weight 50 kg150 euros at an estimated cost and 50 kg by weight - for one recipient for one day (04/01/2014). In case of exceeding the specified standards, the cargo is subject to customs duty in the amount of 10% of the over-limit value of the goods, to which is also added 20% VAT, plus a fee for customs clearance (about 40 hryvnia). If the weight of the goods exceeds 100 kg or the value exceeds 10 000 euros, then the estimated cost of insurance and delivery of the item is added to the assessed value subject to customs duty. Upon delivery by courier services (DHL express, FedEx, TNT, UPS) duty is charged regardless of the cost of the parcel. If the product costs exactly 150 euros or 149, you should not risk and buy it, taking into account that it will meet the threshold of 150 euros, there are cases when the amount is specified taking into account the delivery or taking into account discounts for which the customs does not look and still removes taxes. As practice shows, courier services do not have a single scheme for calculating the duty for a package. If you order DHL in Germany - this is the usual German mail at the border, they will deliver the parcel to Ukraine.

Buying experience
Buying experience with inspection upon receipt, such a situation is also possible.
From user Serg.Nik
Faced with this situation. The parcel with the phone was opened by customs for inspection. After the inspection, it was sealed with customs tape and sent on. Since, according to the customs information service, everything was in order, no documents (acts) are attached. At the post office I was told that this posting is classified as “Registered post parcel”, simply “Registered post parcel”. According to “p.103 of the Rules for the service of the consignor’s link, which is hardened by the Office of the Government of Ukraine 05.03.09 № 270”, namely:
At the end of the year, the fact that they are rooted in , I don’t forget the secret of the deposit, the prince of the postage link of the warehouse, intercourse, which is signed by him with the sign of the postoral link.

But "Custom parcel" under these rules does not fall. It follows that to open such a departure under the act will not work. Supporting documents indicating the cost and weight - no. The data indicated on the customs declaration by mail is not interesting, it is data for customs Such parcels from them are held as "Custom package". The “parcel” is what they ship domestically. This is what I was officially answered. I ordered a phone from China

You can ask the seller to underestimate the shipping cost in the declaration. As experience shows, it is best for Ukraine to order fromhttp://www.handtec.co.uk/since they don’t write the cost on the box, they buy a lot of people and don’t pay the duties, but there are isolated cases of taxing the package.Pay only via Paypal, otherwise money can be returned only through a bank.At the same time, asking the store not to write anything on the box is not necessary; the store on any parcels does not indicate the cost of the parcel. To guarantee that your package will not be taxed no one can. It is best to order one phone and do not take additional accessories. Mail parcel inspects selectively, so the parcels without a fee pass quietly. Even if the parcel does not “slip through” the customs, then we arrive at the customs, we write a statement (a written refusal to send the parcel) to return it back (it's free), and immediately write about it to the store, after the return the store returns the money, the store cannot always return money for shipping. Have experience underprice inhttp://www.clove.co.uk, but they do not agree very often, especially on their website it says:www.clove.co.ukThere are successful (without paying duty) cases of order from the storehttp://www.computeruniverse.net, but then how lucky. If you underestimate the cost of the parcel, if it is stolen, you can return only the amount that you declared. When writing a letter to CU, Clove or other stores to reduce the cost, be sure to explain the situation that in your country you will be charged a fee, and in order to avoid paying it, you ask them to lower the cost of the package. Write that you understand everything, agree with everything and do not forget about politeness.

Post has been editedBlack fish - 02.10.15, 13:09
Reason for editing: change of Ukrainian legislation
mainbord
Message#19
05.10.11, 17:27
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Parcel weight reset

When the parcel is not weighed, write 0, it does not mean that your parcel was stolen. Weight change + -20gr is also the norm, consider the measurement error. 80 grams is a deviation, maybe even the weight of the phone. If the weight of the parcel upon receipt has decreased or increased even by 20 grams, you have the right to require the preparation of an act of theft or damage to the parcel.

Post has been editedmainbord - 10.02.12, 01:55
mainbord
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23.10.11, 21:19
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Order to St. Petersburg

The parcel passes customs twice: in Moscow and St. Petersburg - this is normal.

Post has been editedmainbord - 10.02.12, 01:55
mainbord
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24.10.11, 20:16
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Brief description of the purchase process

First you need to decide why you want to buy abroad. There can be only two reasons, either abroad is cheaper, or you cannot buy this item in your city at all. Example: you live in Moscow and want to buy a phone, check for availability in the storehttp://shopkpk.ruor in any other cheapest store in your city where you want to buy the thing you need. Next, find a foreign store and compare the cost. If the difference in the cost of 1000r, you definitely do not need to take abroad (a lot of risk - there is little benefit), if 5000, you can already buy. When viewing prices, do not forget to deduct vat and add shipping costs, it is convenient to do this, putting the goods in the basket, and choosing a delivery method to your country and all the discounts, the store will immediately give you the final cost, then go to Yandex and convert foreign currency into rubles, dialing into search string "euro to rubles", for more accurate calculations it is better to watch the exchange rate on the bank's website on the day of purchase. It should be remembered that in English stores the cost is indicated in pounds, in Europe in euros, and on Ebay in dollars. Keep in mind that a small percentage will be spent on converting your bank's currency into the store's currency (the conversion fee is about 300r when you buy goods for 15,000 and the dollar exchange rate is about 30r).

Post has been editedmainbord - 24.07.12, 13:26

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