Buying paid programs on Google Play
Return paid apps & games
If after buying applications (games) on Google Play you return itfor 2 hoursYou will be reimbursed the cost in full. In-app purchases are different from themselves buying Android-apps: Users ofno 2 hoursafter making a purchase.
Important! 2-hour period is measured from the date of purchase, installations Application \ games on your device.
- If you not downloaded application to the device during two hours after purchasing it on the Google Play website, the purchase will be automatically canceled. Such orders can not be recovered. If you later want to download this app, it will need to buy again.
пїЅ Return application within 2 hours after the purchase
With the apparatus
- Run the application
В«Google Play Market." - Click on the Play Store icon.>"My Apps".
- Select the application (game), you want to return.
- Click "Refund".
If a 2-hour period is not over yet, you'll see two buttons: "Open" and "Refund". If the button "Refund" is missing, the application can not be back. - To complete your refund and uninstall the app or game, follow the instructions.
After this (2:00) period instead of the button "Refund" button is displayed "Delete". If you click on it, the application will be removed from the device without a refund.
Note . Return the application (game) only once. If you decide to purchase it again, a refund will be impossible !.
With the computer (online play.google.com)
- Open a web site browser Google Play.
- Click the gear icon
and select "My Orders." - Hover over the application (game), you want to return. Click on the icon menu that appears,
- Select "Report a problem" and specify that you want a refund. State the reason for it, and then click "Submit".
After the expiry of this period are advised to contact the developer directly. His contact information can be found on the details page of the app or game on Google Play.
But you can try and by itself Google:
excerpt from "Developer Distribution Agreement on the Android MarketВ»
"3.4 Specific requirements for a refund. With the exception of the following conditions for the distribution of Products via the Android Market, there are standard terms and conditions for Payment Processor regarding refunds.
For products that the customer can be previewed by the (eg, desktop wallpaper or ring tones), refunds are not provided and are not permitted.
For products that the buyer can not be previewed by the (eg, applications), you grant Google the authority to compensate the buyer the entire cost of the Productif the buyer so requests within 48 hours from the time of purchase .пїЅ
For products that the customer can be previewed by the (eg, desktop wallpaper or ring tones), refunds are not provided and are not permitted.
For products that the buyer can not be previewed by the (eg, applications), you grant Google the authority to compensate the buyer the entire cost of the Productif the buyer so requests within 48 hours from the time of purchase .пїЅ
пїЅ Total:
- 2:00 - automatic return. And as practice shows, the money is returned from the "wow already" to "someone like". But personally, I was not expecting more than a day ...
- 48 hours - an appeal to Google. As practice shows, thesufficiently reasonedrequests are met and there is a return from a few minutes up to 14 days.
- Unlimited time (within reason of course) - a direct appeal to developers. If yes, return time depends on developers and technical capabilities of the system, through which he will be refund.
Post has been editedKEEPERekb - 11.09.14, 15:01
Reason for editing: Information about 2:00 ...
Zdravstvute and Happy New Year!
I have a problem here.
I can not pay for games, applications, music, etc. via the operator MegaFon. Only two of music bought, and now gives an error message "Your mobile system does not dostupna.Povtarite later or contact the operator." Operator "MegaFon" Gowar, that his side are not any restrictions net.Ne know what to do (
I have a problem here.
I can not pay for games, applications, music, etc. via the operator MegaFon. Only two of music bought, and now gives an error message "Your mobile system does not dostupna.Povtarite later or contact the operator." Operator "MegaFon" Gowar, that his side are not any restrictions net.Ne know what to do (
Dark_Valkyrie @ 01.01.2014, 15:34
I can not pay for games, applications, music, etc. via the operator MegaFon.
Same. Before buying this, everything was fine. It can later be restored.
Valor85 @ 1.1.2014, 14:42
Same. Before buying this, everything was fine. It can later be restored.
Dark_Valkyrie, the same problem (posted earlier).
This problem is not Google Pleya and our favorite MegaFon. But whether a megaphone knows?
Post has been editedibog1999 - 01.01.14, 17:21
This problem is not Google Pleya and our favorite MegaFon. But whether a megaphone knows?
Post has been editedibog1999 - 01.01.14, 17:21
ibog1999 @ 1.1.2014, 17:20
Dark_Valkyrie, the same problem (posted earlier).
This problem is not Google Pleya and our favorite MegaFon. But whether a megaphone knows?
This problem is not Google Pleya and our favorite MegaFon. But whether a megaphone knows?
No one knows the Google Play will no longer give out gifts? They certainly had been so-so, but it was still nice)
Trying to pay via qiwi.ru card QIWI Visa Card counts 63 rubles, I want to buy nova 3, writes that too high a risk, try again later.
What could be the problem?
And is it possible to pay through the MTS?
What could be the problem?
And is it possible to pay through the MTS?
SARATOVLIFE, The Google Play settings should jackdaw opposite the point Password? If not, put it thus in front of each purchase will be prompted for the password from the Google Account, thereby increasing security at purchase.
If I buy a game, it will be free and smart, and for a tablet? One account.
Or you need to buy again for each device?
Or you need to buy again for each device?
Samsungs5, There's no need to buy again. To reap the same account to link multiple devices.
Post has been editedzam872 - 02.01.14, 15:20
Post has been editedzam872 - 02.01.14, 15:20
zam872 @ 2.1.2014, 14:19
Samsungs5, There's no need to buy again. To reap the same account to link multiple devices.
And how much? If I buy a new machine and enter the same ACC games will be available?
Samsungs5, Depends on your well-being))
Yes, the game will be available (all tied to the account, rather than to the device)!
There is a caveat, some games / applications may not be compatible with other handheld device!
Post has been editedzam872 - 02.01.14, 17:39
Yes, the game will be available (all tied to the account, rather than to the device)!
There is a caveat, some games / applications may not be compatible with other handheld device!
Post has been editedzam872 - 02.01.14, 17:39
SARATOVLIFE, More in Google wallet must give the full address of the paying. Let there be even the Kremlin, Moscow. Write what you want, if you care about privacy, most importantly fill in all fields. If all else fails, write to Google technical support, respond quickly.
Post has been edited3001fm - 02.01.14, 18:12
Answer technical support ([email protected])
Hello!
Thank you for contacting Google Play support. My name is Olga and I am happy to explain to you the situation.
Thank you for the information about the cancellation of your order "CityGuide GPS Navigator". Google works hard to protect you from multiple types of fraud, including stolen credit card numbers, unauthorized access to Google Wallet, and accidental purchases by family members. Using advanced modeling, our specialist Risk Team identified some inconsistencies in your order and are currently engaged in a detailed study. Sorry for the inconvenience.
If you want to place a new order, please just wait 48 hours before trying again. (We will not be able to manually verify your account, if you make your next purchase in the next 48 hours.) Despite the fact that your orders have been canceled, may perform certain operations associated with them on your debit or credit card. Do not worry! These operations are indicated on your card statement, held to its authorization and are not actual charges. They will be removed from your account within 1-14 business days (depending on your bank). For more information about authorization can be found in this Help Center article.
To protect your account, follow the safety tips below.
The data on the credit card, enter your full billing address. To do this, you need to enter in your Google Wallet account from a computer, not a phone or tablet). For more information about how to do this can be found in the Help Center.
Set password protection on your Google Play account to prevent unauthorized purchases on that service. For information on how to do this here.
If you have any further questions, please, and I'll be glad to help you.
In the next few days, you may be invited to participate in an anonymous survey on the work support. Your feedback will help us improve the quality of services provided.
Respectfully,
Olga
Google Play support team
Thank you for contacting Google Play support. My name is Olga and I am happy to explain to you the situation.
Thank you for the information about the cancellation of your order "CityGuide GPS Navigator". Google works hard to protect you from multiple types of fraud, including stolen credit card numbers, unauthorized access to Google Wallet, and accidental purchases by family members. Using advanced modeling, our specialist Risk Team identified some inconsistencies in your order and are currently engaged in a detailed study. Sorry for the inconvenience.
If you want to place a new order, please just wait 48 hours before trying again. (We will not be able to manually verify your account, if you make your next purchase in the next 48 hours.) Despite the fact that your orders have been canceled, may perform certain operations associated with them on your debit or credit card. Do not worry! These operations are indicated on your card statement, held to its authorization and are not actual charges. They will be removed from your account within 1-14 business days (depending on your bank). For more information about authorization can be found in this Help Center article.
To protect your account, follow the safety tips below.
The data on the credit card, enter your full billing address. To do this, you need to enter in your Google Wallet account from a computer, not a phone or tablet). For more information about how to do this can be found in the Help Center.
Set password protection on your Google Play account to prevent unauthorized purchases on that service. For information on how to do this here.
If you have any further questions, please, and I'll be glad to help you.
In the next few days, you may be invited to participate in an anonymous survey on the work support. Your feedback will help us improve the quality of services provided.
Respectfully,
Olga
Google Play support team
Post has been edited3001fm - 02.01.14, 18:12
It's a message from my bank that lifted the dollar of 0.99, and a minute later another message that removed $ 1
And what is this?
Irrelevant, I found the answer, can someone come in handy
"In some countries, the account will be charged at the rate of one US dollar, which was later returned to the account. Returns may take up to a month. To learn the status of the authorization, we recommend that you contact the bank."
Post has been editedNarkomax - 03.01.14, 13:50
Prompt as it is possible to change the currency in the Market now dollars from me, and I want to write that the ruble
And another question, I live in Ukraine, as it is possible to deceive the market, he thought that I was a Russian? And order and chaos is worth 200p in Ukraine and in Russia 99r
And another question, I live in Ukraine, as it is possible to deceive the market, he thought that I was a Russian? And order and chaos is worth 200p in Ukraine and in Russia 99r
kapynka @ 04.01.2014, 08:50
as it is possible to change the currency in the Market now dollars from me, and I wish that the ruble would write and another question, I live in Ukraine, as it is possible to deceive the market, he thought that I was a Russian?
On both of your question - the substitution \ Account replacement, or disable synchronization, etc. and add another - Russia!An example of the substitution account.. Can you and ask, for example, in the VC, a lot of groups who use the common ...
Exactly how to change the account in this topic - offtopic, but in the internet and social networks, trust me - the sea of ​​instructions ...
Post has been editedKEEPERekb - 04.01.14, 07:18
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