RickySpanish12, Whose director? Write in the name of the store manager a claim for a refund (namely return) for the goods of inadequate quality and leave the device to them. They themselves will have to pass in the ASC. The term of fulfillment of obligations under the claim is up to 10 days. ASC to correct this jamb will have to replace the display assembly and issue an act of the work done, and this will already be a certificate of the presence of a factory marriage.
How many times I bought on the top crust in Moscow, never a problem. I opened the box, looked first at the external state and if all the rules, then turn it on and check the display before activation. If everything is in order with the display, then you already activate and check everything else. When a marriage is detected at any stage of the test, a new device is handed down. When everything is checked and everything suits, then you pay.
PS By the way, check the device for activation. And maybe he was already returned by someone more persistent.
Post has been editedi_Mobilka - 25.06.19, 19:50