Omgfun @ 26.11.19, 08:35
Well, the first strip and then one fine day like this
And more precisely the distortion of the screen a couple of times, as if the displacement of one half of the screen relative to the other. Vertical, horizontal orientation. After rebooting, lost.
I did not fall, not stoked. I welcome any advice on communicating with the service. Moscow. Where, how to communicate and so on. Ideally you need a replacement device or a high-quality repairs. Get money back no purpose. Thanks.
In continuation of the drama of the bands, ballet in two acts "Bands on the display and where they live"
Ballet "Premium service Samsung in two acts (mnogobukv) with a prologue and epilogue"
Act One.
After reading the official website of Samsung with a list of services I directed his steps to the plate beloved wife in the service center 3GZone in New Cheryomushki, turned out to be the closest to me, suggesting that the company is serious and they did so simply on their official website will not be placed. Oh yeah!
It was the end of November, approximately 26 numbers. Very bodipozitivny inspector to see that the display, try to separate the part of the cover-keyboard Samsung affixed with 3M adhesive tape according to the company's technology to the tablet manufacturer that meter manually. With me. Two hands. Branded adhesive tape (!), Of course, without a hair dryer and other appliances servismenov. The cast me in a stupor! After making the manipulation, he retired to the "engineers" (in his words) in order to determine the problem and the possibility of its removal, using the fact that the client is in a stupor of love with his knowledge of the art, they are going to repair and whose coordinates are on the official website of the manufacturer. Waking up, I asked the girl at the reception guy back, questioning the competence of the "engineers" of the center service. Lovely girl did this and returned the officer, who appeared a few minutes later with the device in hand and that the words "in your device traces of extraneous fluid and we can not fix it because according to Samsung warranty policy, but we can make an appeal to the aforesaid." At these words, I realized that the machine should be selected and run, run .. What did, commenting on his actions with words of varying degrees of censorship. Out on the street I called Samsung hotline, notifying them of the incident and concluded the story of a request to consult the service center, in which at least know how to separate their cases for $ 200 from their own device. I was advised to contact the service center "Telemiks" metro CSKA make sure that there is much that I do get the most that neither is a premium service, which are the credo of the company. At the same time confirming that the New Cheryomushki service is not very (sic!).
Those. in other words, a hotline operator, claims that what is on their list of the official website and awarded with diplomas with which hung there all the walls, coordinates and links to the official website of Samsung in the "Authorized Service Center" is not very much. Okay.
Act II.
December 5, I went to the specified employee premium hotline service center, which is located in the beautiful TC fleet and ranks up there, I'm afraid to even imagine how many square meters, because it is combined with a shop selling equipment manufacturer which they repair (Sic!). Approaching the girl at the reception desk, I handed her the device, after which she did for 30 seconds alerted that "here pothole on the corner, but the body is twisted. See?" I have not seen. OK. Though no "traces of extraneous fluidAT apparatus' cost.
The device was taken away and taken my phone, to alert when approached. Quote. "The decision about the possibility of warranty repairs on your device will be made by the Samsung" on the question of how long, beautiful diva said that the time varies from an hour to infinity. Slightly shocked premium approach, I went for a walk. I celebrated it at the shopping center, cafГ©, I still waited for an hour long awaited call. "
Samsung you refuse warranty repair "Something me this frankly slightly freezout and coming on the counter to pick up the unit, I asked for the conclusion of" engineers "is 10 minutes (Sic!) I was formed and granted. And in the name of the device indicates that prisutsvuet body damage and a slight curvature. on the question of who determined these things, fairy insolently replied that the engineers. I inquired how much it would cost paid repair, fairy replied that 14100 rubles, but due to the fact that the housing ikrivlen they will not be able to give Amen is no guarantee, but if I decide to replace housing in their service center to the new, then certainly on any reinforced concrete will be a year warranty on labor and parts .. sight of ladies desire to make a plan and pay for the new year, but a piece of paper took away.
And now in fact the epilogue of this ballet.
The device with the official price of Samsung 59900r + Case 11990 positioned the company as a premium bla bla bla total 1k + nerubley
1. First strip.
2. Then here's a beauty, just waking up in the morning and turn it on.
3. Subsequently, the aforementioned beauty mutates in here is. That at least allows you to download the Old with the device. Hallelujah.
4. Then you go to an authorized service center. The address of which is posted on samsung.com
5. In conclusion, you get one of the tracks outside the liquid in the apparatus (sic!) Apparatus servismenam not been opened, and the more owners.
6. In the second (maintenance premium is bla, bla, bla) you get a sentence for 30 seconds at the reception after the inspection of the chips on the corner (there is such and would not be surprised if he came after a conversation with servismenam the first service) for knowing how his wife treats devices me in this hard to believe. And the curvature of the hull. Which you can not see. But it is. As with gopher. Well, the Council replaced the display and at the same time the body. "It is only in this case you will receive our premium warranty of one year for parts and work performed." Thanks. I understood what she said. Warranty.
7. What should I do? Furthermore I understand that prove that the cleavage made me not impossible. A de jure rights office. I do not really, not figs was given to the device in the first service center, which bodipozitivnye acceptors two hands trying to pull out the back of the cover of the device.
8.
If possible, please tell me service that sanity will replace the screen for the money and will guarantee normal running on the screen and the work performed. 9. Samsung tears. Completely. You do not need that kind of fun for the money and with their positioning to clients. Wanted to buy something, have already bought from unnamed, himself and not only for themselves, perish the thought now with this mess.
10. Not bad, but not bad without nuance device itself, in principle, but if with them that something is not right, then pray that lucky when. I had no luck, alas. Probably my fault. Marriage factory which turned into a spent nerves, sincerely hope that you will not be so. And the loyalty of the office in relation to customers (unless of course it exists) will not turn to the implementation of the plan.
12. There was a genuine desire to reach a wider audience of this opus, the widest extent possible, any experience is useful. I will try this.
Post has been editedOmgfun - 30.12.19, 03:40